IT Knowledge Base
User guides relating to IT access, software, services, security, requests, and training.
Topics
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Campus Users 14
- How to Log In to the ETC
- How to see Required or Assigned Trainings
- How to Register for a Course in ETC
- How to Start your Training with a Register Button
- How To Exit An Online Training
- How to Cancel Registration
- How to Print a Transcript and Certificate
- How to Enable Pop-Ups on Google Chrome
- Online Training Tips and Recommendations
- How to Take a Screenshot
- Compliance Trainings
- Requesting a Waive
- Taking Your Compliance Training Early
- How to view your Transcript
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Compliance Training Guides 10
- Avoiding Conflict of Interest (COI)
- SHPNS CSU's Discrimination, Harassment, and Retaliation Prevention Program for Non-Supervisors
- Data Security and FERPA (DSP)
- Campus Health and Safety (CHS)
- SHP CSU's Discrimination, Harassment, and Retaliation Prevention Program for Supervisors
- Gender Equity and Title IX
- Defensive Driver's Program Training (DDT)
- Injury and Illness Prevention Program (IIPP)
- Notifications for Users
- Compliance Training - Assigned
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ETC Administrators 18
- Naming Convention Reference Guide
- How to Create an ILT Course
- How to Create an ILT Class
- How to Assign an ILT Class
- How to Waive
- How to Create a Recurring Certification
- How to Cancel an ILT Class
- How to Lock Registration
- How To Print a Roster
- How To Emulate a User
- How to Get ETC Administrative Access
- Deep Link
- How to Run a Report
- Creating An Organization
- How To Verify a User's Completion
- Compliance Course Training Guide
- How To Run An Report
- How to Update Course Attendance
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ERP-Other 73
- Staff Guide to the My Planner
- Faculty Early Retirement Program (FERP) Form
- Pre-Retirement Reduction in Time Base (PRTB) Form
- Accessing Adobe Experience Manager (AEM)
- Leave of Absence Faculty Guide - Graduate Credential International
- Leave of Absence Faculty Guide - Graduate Credential Domestic
- Leave of Absence Faculty Guide - Undergraduate International
- Leave of Absence Faculty Guide - Undergraduate Domestic
- Leave of Absence - Graduate Domestic and International Students (Non-Medical)
- Leave of Absence - Graduate Domestic and International Students (Medical)
- Leave of Absence - Undergraduate -Domestic and International Students (Non-Medical)
- Leave of Absence - Undergraduate -Domestic and International Students (Medical)
- Grade Change Faculty Instructions
- Grade Change Guide for Instructors
- Grade Change Guide for Chairs
- Grade Change for Deans
- Student Withdrawal
- Faculty Instructions for Student Withdrawal
- Chair Instructions for Student Withdrawal
- Faculty Student Success Dashboard
- Faculty Student Success Dashboard - How to Login
- Faculty Student Success Dashboard - Resources
- Faculty Student Success Dashboard - My Overview
- Faculty Student Success Dashboard - My Courses
- Faculty Student Success Dashboard - Courses Comparison
- Faculty Student Success Dashboard -My Students
- Faculty Student Success Dashboard - My Current Students
- Faculty Student Success Dashboard - My Equity Gap
- Faculty Student Success Dashboard - My Graded Class List/SOQ
- Faculty Student Success Dashboard - My Student Engagement
- Faculty Student Success Dashboard - How to Print a Page
- Alumni - Student Email Account File Size
- MPP Completing Self Evaluation Form
- MPP Self Evaluation and Performance Evaluation Form Overview
- MPP Performance Evaluation Form
- Staff Evaluation Overview
- Accessing Staff Pre-Evaluation and Staff Evaluation
- Staff Evaluation Navigation & Buttons
- Staff Pre-Evaluation Form
- Reviewing Your (Staff) Evaluation
- Creating the Staff Evaluation
- Review of Staff Evaluation
- Class Search
- Accessing the Class Search
- Petition For Late Addition Of Classes
- Petition For Late Addition of Classes - Faculty Processing
- Change of Major / Minor
- Change of Major / Minor - Faculty Processing
- Incomplete (I) Grade
- Staff Admissions Appeal
- Petition A - Retroactive Add
- Petition B - Retroactive Change of Grading Basis
- Petition C - Retroactive Change of Unit Value
- Request for Excess Units - Graduate
- Request for Excess Units - Undergraduate
- Substitute Faculty Appointment Short Duration (SFASD) Form
- Faculty Action Request (FAR) Form
- TA Substitute Appointment (TASA) Form
- Substitute TA Timesheet (STAT)
- Substitute Faculty Timesheet (SFT)
- HRDI AEM Notifications
- Form Navigation
- Student Record Update and Term Activation Guide for Enrollment through EIP
- SSRC: Installing CATI for MAC
- SSRC: Installing CATI for PC
- SSRC: Interviewer App FAQs
- Petition for General Education Variation
- Updating Diploma Name
- Position Action Form
- Position Action Form - Academic Affairs
- COE - Multiple Subject Credential Program (MSCP)
- COE - Secondary Teacher Education Program (SECTEP)
- COE - Special Education Program (SPED)
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AdobeSign 19
- Guides and Videos
- Adobe Acrobat Sign FAQ
- AdobeSign
- AdobeSign- Digital and Electronic Signature Guideline
- AdobeSign Access
- AdobeSign Login and Send a Document
- AdobeSign Cancelling Form
- AdobeSign New Experience Dashboard
- Uploading a Saved Signature
- Attaching a Document in AdobeSign
- Electronically Signing a Document
- Back up Documents
- Naming Convention
- Template Management
- Registering for Adobe Sign Training
- Starting/Accessing a Adobe Sign Training
- How to Edit your Profile Name
- Education Doctorate Program Dissertation Forms (Dissertation Committee)
- Education Doctorate Program Dissertation Forms (Proposal Defense, and Final Defense)
Other Resources
General Topics
- Campus Portal
- Faculty/Staff Email
- Student Email
- IT Service Request Forms
- Passwords
- Security
- Software Guides
- Support Guides
- Network
- Telecom
- TitanCard
Special Topics
- Accessibility
- Asset Inventory
- Dropbox
- Duo Universal Prompt
- Technology Tools
- Titan Direct Access ebooks
- Titan Health Portal
- Zoom
Training Information
- IT Training
- LinkedIn Learning
- Employee Training Center (ETC)