Troubleshooting & Resources for Clearspan Softphone

This article contains troubleshooting information and resources for the Clearspan Communicator and Clearspan Mobile soft phones.

Having trouble connecting? Try VPN!

With some internet and cellular providers, it is necessary for you to be connected to the CSUF VPN, Global Protect, in order to use Clearspan Communicator or Clearspan Mobile.

You will need to connect to the full tunnel VPN (

Need More Help?

Contact the IT Help Desk at or 657-278-7777 for additional assistance.