Duo Universal Prompt for Microsoft Apps and Authentication
This article covers how the Duo Universal Prompt will impact campus users logging into Microsoft applications and campus applications that use the Microsoft authentication process.
- Microsoft apps and authentication for faculty, staff, and students (June 22nd, 2023 at 9am)
This update impacts logging in to Microsoft applications online (e.g., Outlook, Word, Excel, Teams, etc.), signing in to Microsoft desktop applications on your computer, and campus applications that use Microsoft authentication (e.g., Adobe Creative Cloud, Assessment, Clockwork, Carousel, Minitab, iFullerton, Splashtop Business, etc.).
You will likely be prompted to authenticate with Duo the next time you log in to a Microsoft app online or to other campus apps online such as accessing your campus Adobe account on the web, but desktop apps should not prompt you to authenticate again immediately.
Then you will be taken to a Duo authentication page. By default, Duo will choose the most secure method of authentication based on the devices you have added to Duo and automatically send a push/text/call to that device. However, you can click Other options to choose another option.
Duo authentication methods from most to least secure:
- Verified Duo Push
- Duo Mobile push approval
- Duo Mobile generated passcodes
- Hardware token passcodes
- SMS passcodes
- Phone call approval
- Duo will automatically send a push/text/call to your most secure method of authentication. In this example, a Duo push is being sent to an Apple iPhone.
- Click Other options to choose a different way to authenticate.
If you choose Other options, click on the authentication method/device you want to use. Or click Need help for additional assistance.
The list is ordered to have the most secure options at the top, so if you have multiple devices added to your Duo account, you will see them grouped by the type of authentication (e.g., Duo Push, Duo Mobile passcode, Hardware token, Text message passcode, Phone call).
- Click on the Duo authentication method and device that you want to use to authenticate.
- Or click Need help? for additional assistance.