IT Knowledge BaseGeneral TopicsTelecom Use Your Campus Phone Remotely (WebEx Softphone)Setting Up Your Clearspan Engage WebEx Client on Android Smartphone

Setting Up Your Clearspan Engage WebEx Client on Android Smartphone

This article covers how to set up your Clearspan Engage WebEx softphone in order to make/receive phone calls for your campus extension on an Android smartphone.

Before You Get Started

Before you can use Clearspan Engage, you will need to do the following:

We are currently transitioning from Clearspan Communicator to Clearspan Engage WebEx. If you fill out the Clearspan Communicator request form, you will get a Clearspan Engage WebEx softphone.

If you already submitted a request for a Clearspan Communicator softphone, you do not need to submit a request again.

1. Go to the Google Play store and install the Webex app.

You may also see the WebEx Meetings app on the Google Play store. Be sure you download the WebEx app.

Google Play store

2. Open the Webex app.

webex app in google play store

3. Tap Get Started.

get started

4. Enter your Clearspan email address and then click Next.

This email address is different from your campus email address!

clearspan email address

Don't remember your Clearspan email address or password? Contact the IT Help Desk at [email protected] or 657-278-7777.

  1. Enter your Clearspan email address: [your 10 digit campus phone number] (e.g., [email protected])
  2. Then click Next.

5. Enter your Clearspan password. Then click Submit.

This password is different from your campus portal password!

clearspan password
  1. Enter your Clearspan password. Your Clearspan password was provided by Telecom when you requested access to Clearspan Engage.
  2. Click Submit.

6. A series of pop-ups will appear asking to allow WebEx to access various features such as the microphone, notifications, and your contacts. Tap OK to allow them.

allow access

7. You will see a notification about emergency calling. Please review it and then tap OK.

emergency calling notification

8. You will then see a message about location permissions for emergency calling. Please review it and tap OK.

emergency calling location notification

9. Choose your location services preference.

It's recommended that you choose While using the app to aid with locating you if you make an emergency call. However, please note that you should always give your location to emergency operators if making an emergency call using Clearspan Engage.

location services preference

10. Tap Got It.

webex space notification

11. Tap the X to close the What's New pop-up if you see it.

what's new pop-up

12. By default, you will be taken to the Messaging tab. Use the icons at the bottom of the screen to view additional tabs and features.

Messaging tab

13. To make a call, tap Calling.

Messaging tab

14. Tap on the phone icon at the bottom right.

calling tab

15. Tap Dialpad.

call options

16. You may see a series of pop-ups asking you to give WebEx permission for different features. Tap Allow when it asks you for permission for WebEx to make and manage phone calls.

When it comes to recording permissions, you can decide for yourself if you want to enable those permissions. However, Clearspan Engage will not work properly if you do not allow WebEx to make and manage phone calls.

allow webex to make and manage phone calls

17. You can now make a call. You will see a pop-up notification when you receive calls.


Need More Help?

View the Troubleshooting & Resources guide.

Contact the IT Help Desk at [email protected] or 657-278-7777 for additional assistance.