Setting Up Your Clearspan Engage WebEx Client on Mac

This article covers how to set up your Clearspan Engage WebEx softphone in order to make/receive phone calls for your campus extension on a Mac computer.

Before You Get Started

Before you can use Clearspan Engage, you will need to do the following:

We are currently transitioning from Clearspan Communicator to Clearspan Engage WebEx. If you fill out the Clearspan Communicator request form, you will get a Clearspan Engage WebEx softphone.

If you already submitted a request for a Clearspan Communicator softphone, you do not need to submit a request again.

Downloading and Installing Clearspan Engage WebEx Client

WebEx downloads URL

Most campus-issued rollout laptops are macOS (Intel chip).

download webex client

3. Go to your downloads folder and double click on the Webex installer file to start the installation.

downloads folder

4. Drag the Webex icon to the Applications icon to install Webex.

animation of dragging webex app to app folder

5. It may take a minute to install the app.

copying webex to applications

Logging In to Clearspan Engage WebEx Client

1. Open the Webex app.

open Communicator app

2. Click Open.

app downloaded from internet warning

3. Scroll down to read the end user license agreement. Then click Agree.

end user license agreement

4. Enter your Clearspan email address and then click Next.

This email address is different from your campus email address!

server address and email

Don't remember your Clearspan email address or password? Contact the IT Help Desk at [email protected] or 657-278-7777.

  1. Enter your Clearspan email address: [your 10 digit campus phone number] (e.g., [email protected])
  2. Then click Next.

5. Enter your Clearspan password. Then click Submit.

This password is different from your campus portal password!

Myphone username and password
  1. Enter your Clearspan password. Your Clearspan password was provided by Telecom when you requested access to Clearspan Engage.
  2. Click Submit.

6. A series of pop-ups will appear asking to allow WebEx to access various features such as the microphone, notifications, and your contacts. Click OK or Allow to allow them.

webex notification

7. You will also see a notification about emergency calling. Please review it and then click OK.

emergency calling notification

8. If you see a notification about People Insights, click Got it.

People Insights

9. You're done! To make a call, click on the phone icon on the left.

WebEx main screen

9.1. You can now click on numbers on the dial pad or use your keyboard's number keys to make a call.

WebEx calling screen

Need More Help?

View the Troubleshooting & Resources guide.

Contact the IT Help Desk at [email protected] or 657-278-7777 for additional assistance.