Updating Your Outlook Mobile App

This article covers how to update your Outlook Mobile App after the User Login Change.

The steps below include screenshots from an Android device, but the instructions are the same for Apple iOS/iPad OS.

1. Open the Outlook app on your device.

2. Tap on the profile picture at the top left of the Outlook app.

profile image

3. Tap on the Settings gear icon at the bottom left.

folder list

4. Tap on your account under Mail Accounts.

Settings menu

5. Scroll down and tap Delete Account.

account info

6. Tap Delete.

confirm delete

7. Enter your campus email address. Then tap Continue.

You may be taken back to the Get Started screen. If so, just tap Get Started to get to the Add account screen.

add account
  1. Enter your campus email address (e.g., tuffy@fullerton.edu).
  2. Then tap Continue.

8. Enter your campus password and then tap Sign In.

CSUF faculty staff authentication page
  1. Enter your campus password. This is the same password that you use for the campus portal.
  2. Then click Sign In.

9. Tap Add to add another campus email account. Or tap Maybe Later if you do not want to add another account now.

add another account

10. You're done! It may take a few minutes for your emails, calendar events, and other information to populate in the app.

email added

Did your Outlook contacts get removed from your device?

Re-Add Outlook contacts to iPhone

1. Tap on the profile picture at the top left of the Outlook app.

Outlook mobile inbox

2. Tap on the Settings gear icon at the bottom left.

Outlook mobile sidebar

3. Tap on your account under Mail Accounts.

Outlook mobile settings

4. Tap the slider next to Save Contacts to save your Outlook contacts to this device.

Please note that if you have personal contacts saved to your Apple device, you will only be able to synchronize your Outlook contacts with ONE device. For example, if you have personal contacts on your iPhone and iPad, you will not be able to synchronize Outlook contacts with both devices.

Office 365 mail settings

5. Tap Save to save the contacts to your device.

Depending on your device type, the verbiage may be slightly different.

confirm save contacts

6. If prompted, tap OK to allow Outlook to access your device contacts.

allow access to contacts

7. You're done! It may take a few minutes for your contacts to synchronize to your device.

contacts saved
Re-Add Outlook contacts to Android

1. Tap on the profile picture at the top left of the Outlook app.

Outlook mobile inbox Android

2. Tap on the Settings gear icon at the bottom left.

Outlook mobile sidebar Android

3. Tap on your account under Mail accounts.

Outlook mobile settings

4. Tap the slider next to Sync contacts to save your Outlook contacts to this device.

Office 365 mail settings Android

5. If prompted, tap Allow to allow Outlook to access your device contacts.

allow access to contacts Android

6. You're done! It may take a few minutes for your contacts to synchronize to your device.

contacts saved Android

Need More Help?

Contact the IT Help Desk at helpdesk@fullerton.edu or 657-278-7777 for additional assistance.