Logging in to Outlook Desktop App with Microsoft Authenticator (Alumni)

This article covers how to log in to your Outlook desktop app on PC or Mac with Microsoft Authenticator.

1. Open the Outlook desktop app.

2. A CSUF Student Authentication screen should appear. Enter your campus password and then click Sign In.

CSUF Student authentication sign in
  1. Enter your campus password. This is the same password that you use for the campus portal.
  2. Then click Sign In.

3. Enter the code that you received via text message. Then click Verify.

Microsoft authenticator code
  1. Enter the code you received via text message on your phone.
  2. Click Verify.
  3. Didn't get the text message? Click Sign in another way to have Microsoft Authenticator call your phone.

4. If you are on a device that you use frequently, click Yes to stay signed in.

stay signed in

5. Your Outlook should be updated.

Test sending an email to your CSUF account from another account (e.g., a personal account such as Google or Yahoo, etc.) and from your CSUF account to another account to make sure you are able to send/receive emails.

If that did not work or you did not see the CSUF Student Authentication page, choose your device below for detailed instructions.

Windows/PC

These instructions were created on a Windows 10 PC. The steps will be similar for other operating systems, but contact the Student IT Help Desk at [email protected] or 657-278-8888 for additional assistance if you aren't able to find these options on your computer.

1. Close your Outlook app.

2. Click on the Start menu. Type Control Panel in the search box. Then select Control Panel in the search results.

open control panel
  1. Click on the Start menu.
  2. Enter Control Panel in the search field.
  3. Select the Control Panel option in the search results.

3. Select User Accounts.

Control Panel

4. Select Mail (Microsoft Outlook 2016).

Older systems may show this option as Microsoft Outlook 2013 or similar. Whatever version of Microsoft Outlook that is listed, you can click on this link.

User Accounts

5. Click Show Profiles in the Profiles section.

Mail Setup screen

6. Click on the profile and then click Remove.

Do you have multiple profiles listed? You can most likely remove all of them, but contact the Student IT Help Desk at [email protected] or 657-278-8888 if you have any concerns or want additional assistance.

Mail general settings

Your profile name may be Outlook or your username (e.g., tuffytitan) or similar. No matter what the name is, you can select it and remove it.

7. Click Yes.

confirm remove

All of your email, calendar events, contacts, and tasks should be synchronized with the Office 365 email server, so you won't lose any content by removing this profile.

If you have a personal folder (.pst), you may need to re-connect it to your Outlook, but none of the content in it should be affected.

Contact the Student IT Help Desk at [email protected] or 657-278-8888 if you have any concerns or want additional assistance.

8. Click OK. You can also close the Control Panel window.

mail screen with profile removed

9. Open the Microsoft Outlook app.

10. Enter a name for your new Outlook profile (it should be different from the previous one). Then click OK.

create new profile
  1. Enter a new name for your Outlook profile. This can be anything you'd like, but it should be different from the previous one just to have a clean slate.
  2. Then click OK.

11. Outlook may find your CSUF email address. If not, you can type in your email address. Then click Connect.

add email account
  1. Select or type in your CSUF email address (e.g., [email protected]).
  2. Then click Connect.

12. The CSUF Student Authentication page should appear. Enter your campus password. Then click Sign In.

CSUF Student authentication sign in
  1. Enter your campus password. This is the same password you use for the campus portal.
  2. Then click Sign In.

13. Enter the code that you received via text message. Then click Verify.

Microsoft authenticator code
  1. Enter the code you received via text message on your phone.
  2. Click Verify.
  3. Didn't get the text message? Click Sign in another way to have Microsoft Authenticator call your phone.

14. If you are on a device that you use frequently, click Yes to stay signed in.

stay signed in

15. Click Done.

account added

16. Depending on the size of your mailbox, it may take several minutes to populate your emails, calendar events, contacts, and tasks. Please be patient!

Once your Outlook has updated, test sending an email to your CSUF account from another account (e.g., a personal account such as Google or Yahoo, etc.) and from your CSUF account to another account to make sure you are able to send/receive emails.

Outlook loading screen
Mac

1. You may see a Sync Errors screen when Outlook tries to update. You can close this screen.

Sync Errors screen

2. Click on the Outlook menu and select Preferences.

outlook menu
  1. Click on the Outlook menu.
  2. Select Preferences.

3. Select Accounts.

Outlook preferences screen

4. Click on your campus account to select it. Then click the minus icon at the bottom of the screen to remove it.

Accounts screen

5. Click Yes.

The information contained in your campus email account is saved to the Office 365 cloud, so you should not lose any content such as emails, calendar items, contacts, or tasks.

However, if you are concerned about any of your information not being saved, contact the Student IT Help Desk at [email protected] or 657-278-8888 for assistance.

confirm delete

6. Once your account is deleted, click Add Email Account.

add email account

7. Enter your campus email address. Then click Continue.

set up your email screen
  1. Enter your campus email address (e.g., [email protected]).
  2. Then click Continue.

8. The CSUF Student Authentication page should appear. Enter your campus password. Then click Sign In.

CSUF Student authentication sign in
  1. Enter your campus password. This is the same password you use for the campus portal.
  2. Then click Sign In.

9. Enter the code that you received via text message. Then click Verify.

Microsoft authenticator code
  1. Enter the code you received via text message on your phone.
  2. Click Verify.
  3. Didn't get the text message? Click Sign in another way to have Microsoft Authenticator call your phone.

10. If you are on a device that you use frequently, click Yes to stay signed in.

stay signed in

11. Your account is now set up. Click Done.

set up email complete

12. You can close the Accounts screen by clicking on the red circle. It may take a few minutes for your emails, calendar events, and other information to populate in the app.

Once your Outlook has updated, test sending an email to your CSUF account from another account (e.g., a personal account such as Google or Yahoo, etc.) and from your CSUF account to another account to make sure you are able to send/receive emails.

accounts screen

13. If prompted to use the autodiscover-s.outlook.com server to get new settings for your account, click Allow.

autodiscover notification

Need More Help?

Contact the Student IT Help Desk at [email protected] or 657-278-8888 for additional assistance.