Overview of Available Forms

This article covers a basic overview of the available forms on the IT Service Catalog Request Forms.

Telephone, Cellular, and Wiring

These forms allow you to add, modify, and delete telecommunications-related equipment and services.

Mobile Device

  • This request allows you to order a new mobile device, upgrade an existing mobile device, modify the services on an existing mobile device, and purchase accessories for a mobile device.

Phone Modification

These requests allow you to change the name on a phone, change a feature such as line appearances or class of service, add extra listings, change the billing cost center, and delete an extension.

New Employee IT Request

  • Note: this request appears in multiple categories. This request allows you to request multiple items for an employee in the same order including: mobile device, rollout workstation, new VoIP phone, phone modification, fax senior, and wiring.

VoIP Phone Line

  • This request allows you to order a voice over IP (VoIP) phone.

Wiring

  • This request allows you to add, move, or delete a wiring outlet.

Schedule a Move

  • Note: this request appears in multiple categories. This request allows you to schedule a move of IT equipment including phones and computers

Computers and Handhelds

These forms allow you to request new computer-related equipment. Note: not all employees are eligible for Rollout equipment; please email helpdesk@fullerton.edu if you have any questions about employee eligibility.

New Employee IT Request

  • Note: this request is available under both the Telephones and Mobile Devices section and Computers and Handhelds section. This request allows you to request multiple items for an employee in the same order including: mobile device, rollout workstation, new VoIP phone, phone modification, fax senior, and wiring.

Desktop Workstation

  • This request allows you to order a new Rollout PC or Macintosh desktop computer and printer.

Laptop Workstation

  • This request allows you to order a new Rollout PC or Macintosh laptop computer.

iPad

  • This request allows you to order a new Apple iPad.

Printer

  • This request allows you to order a new desktop printer.

Monitor

  • This request allows you to order a new monitor for a PC desktop computer.

Account Management

These requests allow you to add/modify entries in the People Directory (aka Identity Management), add/modify/disable/re-enable/extend expiration of email/login accounts, and view/modify the campus online phone directory.

People Directory

  • These requests include adding a person to the People Directory and modifying a person’s People Directory entry.

Email/Login Accounts

  • These requests include requesting a new email account, modifying an email account, disabling an email account, re-enabling a disabled email account, and extending the expiration of an email account/People Directory position.

Phone Directory

  • This tab allows you to view, download, and modify the campus online telephone directory.

Software and Access

These forms allow you to notify IT of a separated employee and request a fax senior account.

DITC Orientation

  • This request allows you to enroll in a DITC Orientation course when available.

IT Clearance

  • This request allows you to notify IT that an employee has separated from your department and indicate what should happen to the IT assets and accounts that were assigned to that employee.

Fax Senior

  • This request allows you to add/modify/delete a fax senior account which allows users to send/receive faxes via their email account.

Other Services

This section covers all Other Services requests including opening a ticket, resetting an email or voicemail password, activating a data jack, scheduling a move, and picking up computer equipment.

Open New Ticket

  • This request allows you to submit a trouble ticket to the IT Service Desk.

Reset a Password

  • This request allows you to request that IT reset either a voicemail password or an email account password.

Activate Data Jack

  • This request allows you to request that an existing data jack in a location be activated.

Schedule a Move

  • This request allows you to schedule a move of IT equipment including phones and computers.

Computer Equipment Pickup

  • This request allows you to request that IT pick up IT assets/equipment that is no longer in use by the department; for example, pick up a computer after an employee has separated.