Requesting Skype for Business Hardware Accessories on behalf of a user
This article covers how to request hardware accessories (i.e. headset or webcam) to be used with Skype for Business on behalf of a user.
This form is for DITCs requesting accessories for a user in their department. If you not a DITC and want to request hardware, view this article.
NOTE: Users must have completed Skype for Business training and have a Skype for Business account in order to request hardware for them. View this article to find out more about getting a Skype for Business account.
1. Log in to the campus portal and then click on Online IT Help.
2. Enter your campus username and password. Then click Login.
3. Click on Telephones and Mobile Devices.
Locate the IT Request Forms section and click Telephones and Mobile Devices.
4. Select Skype for Business Accessories.
4.1. Pictures of the available accessories will appear at the top of the form.
5. Click on the magnifying glass to select for whom you are ordering accessories.
5.1. Click on the Name of the person for whom you are ordering accessories.
Click on the Name of the person for whom you are ordering accessories. You are able to select your own name to order accessories for yourself if you wish.
NOTE: Only users in your department(s) that have completed the LinkedIn Learning Skype for Business training will appear on this list. If you don't see a user on this list, check if the user has completed the training. If they have, please contact the IT Help Desk for assistance. Instructions on how to complete the training can be found in this article.
6. Use the drop-down menu to indicate if the user needs a webcam.
NOTE: iMac desktop computers have a built-in webcam so you do not need to order one.
7. Select the radio button next to the headset option the user wants.
8. Enter the location where the accessories should be delivered.
If you want these accessories to be delivered to a location other than the user's office, enter the delivery location.
NOTE: The user themselves must accept delivery of the hardware accessories as they will need to sign electronic paperwork indicating they received the accessories.
9. Click Submit Order.
Click Submit Order at the top right of the form.
NOTE: You can choose "Add to Cart" if you are ordering other items for this user.
9.1. If there is already an order for the user, a pop-up window will appear. Click OK.
If there is already an order for Skype for Business hardware accessories for this user, a pop-up window will appear showing you the REQ number for the other request. You can check with the IT Help Desk to see who placed the other REQ.
NOTE: A user can request Skype accessories on their own. Only one request per user can be submitted.
10. Change the Requested for to the user.
Remember that the Requested For field will default to your name! Be sure to change it to the user's name to avoid confusion.
11. Click Checkout.
12. You're done!
You will receive an email confirmation of your order. Within 5 business days, the user should receive a call or email from a Help Desk technician to make an appointment to deliver their hardware accessories.
You may want to note the REQ number of your request and forward the email confirmation to the end user so they have the REQ number as well. You (or the user) can give this number to the IT Help Desk to check on the status of the order.
Need More Help?
Contact the IT Help Desk at firstname.lastname@example.org or 657-278-7777.