Approving an Acknowledgement of Responsibility

This article covers how to approve an Acknowledgment of Responsibility Form as part of the IT Purchase Authorization Request process.

You will receive an email notification when you have an Acknowledgement of Responsibility that requires your approval.

I have the approval email

Be sure that you read through this email carefully to understand what you are agreeing to when you approve this request.

2. You may be asked to log in. Enter your campus username and password. Then click Login.

username and password

If you are not currently logged in to Service-Now or the IT Service Desk, you will be asked to log in.

3. Click either Approve or Reject at the top right.

Click either the Approve button or the Reject button at the top right of the approval.

3.1. If you choose to reject the Acknowledgement of Responsibility, you must enter a comment in the Comments field.

Use the Comments field to indicate why you are rejecting this form; this comment will be sent to the person who submitted the Acknowledgement of Responsibility.

4. You will be taken back to your My Approvals page and the Acknowledgment of Responsibility will show either as Approved or Rejected.

You're done! You can view or approve/reject other requests that are showing in your My Approvals if you wish.

I can't find the approval email or I want to view all of my approval requests

If you can't find the approval email or you would like to view all of your approval requests, you can use the My Approvals feature.

1. Open your browser to the IT Service Desk at https://titans.service-now.com/service_desk.

titans.service-now.com

2. Enter your campus username and password. Then click Login.

username and password

3. Click on My Approvals in the blue menu bar.

My approvals

4. Click on the item you want to approve/reject.

A list of the forms that require your approval appears (you may see forms other than the Acknowledgement of Responsibility here). Click on the one you want to approve/reject.

5. Click either Approve or Reject at the top right.

Click either the Approve button or the Reject button at the top right of the approval.

5.1. If you choose to reject the Acknowledgement of Responsibility, you must enter a comment in the Comments field.

Use the Comments field to indicate why you are rejecting this form. This comment will be sent to the person who submitted the Acknowledgement of Responsibility form.

6. You will be taken back to your My Approvals page and the Acknowledgment of Responsibility will show either as Approved or Rejected.

You're done! You can view or approve/reject other requests that are showing in your My Approvals if you wish.

Need More Help?

Contact the IT Purchasing Team at dl-itpurchasing@fullerton.edu or call the IT Help Desk at 657-278-7777.