Setting Up Your Mitel Clearspan Communicator on PC or Mac

This article covers how to set up your Mitel Clearspan Communicator softphone in order to make/receive phone calls for your campus extension on a PC or Mac computer.

Before You Get Started

Before you can use Mitel Communicator, you will need to do the following:

Downloading and Installing the Mitel Clearspan Communicator

Choose the type of computer you are using.

I am using a Windows PC

2. Go to your downloads folder and double click on the installer file to start the installation.

downloads folder

3. The installation wizard starts. Click Next.

installation wizard start

4. Scroll down to read the license agreement. Then click I Agree.

license agreement

5. Choose your install options and then click Next.

install options

6. Click Next to install in the default location.

It is recommended that you do not change the installation location.

install location

7. It may take a few minutes for the installation to finish. Once it is complete, click Next.

installation complete

8. Click Finish.

complete setup.
I am using a Mac

2. Go to your downloads folder and double click on the installer file to start the installation.

downloads folder

3. Drag the Communicator icon to the Applications folder shortcut.

drag icon to applications shortcut

Logging In to the Mitel Clearspan Communicator

1. Open the Communicator app on your computer.

open Communicator app

2. Did you get an error indicating Communicator cannot be opened?

Communicator error
View solution
2.1. Click Show in Finder.
Communicator error
2.2. Command + Click on Communicator and choose Open.
Applications folder
2.3. Click Open.
Communicator open dialog

3. On a Mac computer, you will see the End User License Agreement. Scroll down to read it and then click I Agree.

Mac end user license agreement

4. Enter the Server Address below and your email address. Then click Continue.

server address and email
  1. Server Address:
  2. Enterprise Email: your campus email address

5. Enter your username and password. Then click Sign In.

This username and password is different from the username and password you use to log in to the campus portal!

Myphone username and password

Don't remember your username or password? Contact the IT Help Desk at [email protected] or 657-278-7777.

  1. Username: [your 10 digit campus phone number] (e.g., [email protected])
  2. Password: your password provided by Telecom when you requested access to Communicator.
  3. Be sure to check Remember password to sign in more easily.

6. For PC, choose if you want to make Communicator the default calling application on your computer.

PC - default calling app

7. For PC, choose if you want to connect Communicator to the Outlook desktop application.

You must have the Outlook desktop application installed on your computer for this option to work.

PC- Outlook integration

8. For Mac, click OK to allow Communicator to access your microphone and webcam.

Mac - allow microphone access

9. You're done! You can now make and receive phone calls using Mitel Clearspan Communicator.

Communicator keypad

Need More Help?

View the Troubleshooting & Resources guide.

Contact the IT Help Desk at [email protected] or 657-278-7777 for additional assistance.