Setting Up Your Mitel Clearspan Communicator on Apple iPhone

This article covers how to set up your Mitel Clearspan Communicator softphone in order to make/receive phone calls for your campus extension on an Apple iPhone.

Before You Get Started

Before you can use Mitel Communicator, you will need to do the following:

Your device must have cell phone service with an active cell phone number in order to use Clearspan Mobile.

1. Go to the Apple App store and download the Clearspan Mobile app.

App store

2. Open the Clearspan Mobile app.

clearspan mobile app in app store

3. Scroll down to read the license agreement and then tap Accept.

end user license agreement

4. Tap Accept to accept the terms and conditions.

accept terms and conditions

5. Tap Skip if you want to skip the quick overview.

app overview

6. Enter the Server Address and tap Continue.

server address
  1. Server Address:
  2. Do NOT change this field.

7. Enter your username and password. Then tap Sign In.

This username and password is different from the username and password you use to log in to the campus portal!

Myphone username and password

Don't remember your username or password? Contact the IT Help Desk at [email protected] or 657-278-7777.

  1. Username: [your 10 digit campus phone number] (e.g., [email protected])
  2. Password: your password provided by Telecom when you requested access to Communicator.

8. Enter your iPhone phone number and tap Continue.

iphone phone number

9. Tap Not Now for Clearspan Anywhere Calling.

Clearspan Anywhere

Clearspan Anywhere is a feature that must be enabled by Telecom.

10. A series of pop-ups will appear asking to allow Clearspan to access various features such as the microphone, notifications, and your contacts. Tap OK to allow them.

allow access

11. Tap the menu icon to view options and features.

access menu

12. To make a call, tap Dialpad.

clearspan mobile menu

13. You can now make a call. You will see a pop-up notification when you receive calls.


Need More Help?

View the Troubleshooting & Resources guide.

Contact the IT Help Desk at [email protected] or 657-278-7777 for additional assistance.