Changing Your Mitel Clearspan Password

This article covers how to change your Mitel Clearspan password which is used to sign in to the Clearspan Communicator and Clearspan Mobile softphone apps.

You are required to change your Mitel Clearspan password once a year. Consider changing your Clearspan password in October when you update your campus password for convenience! For more about changing your campus password, visit the Password Policy website.

Choose how you want to change your password

I want to change my password on the desktop PC/Mac Communicator App

1. Click on the Options gear icon.

Communicator contacts screen

2. Click on the options drop-down menu and select General.

Typically the Options screen defaults to the last menu you used.

options menu
  1. Click on the options drop-down menu.
  2. Select General.

3. First, ensure that Remember password is turned off. Then click Update password.

general options
  1. Turn off Remember password by clicking on the slider.
  2. Click Update password.

4. Enter your current password in the first field. Next, enter your new password in the two boxes below.

password update
  1. Enter your current Clearspan password.
  2. Enter your new Clearspan password in both boxes to confirm it.

5. Click File and select Sign Out.

sign out of Communicator

6. Enter your new password and click Sign In.

You can now check the options to Remember password and Sign in automatically if you wish.

Communicator sign in screen
I want to change my password on the Apple iPhone Clearspan Mobile App

1. Tap on the menu icon.

call history screen

2. Tap Settings.

main menu

3. Tap Update Password.

Settings menu

4. Enter your current password in the first field. Next, enter your new password in the two boxes below. Then click Update Password.

Remember to use your new password when you next access Clearspan Mobile.

update password screen
  1. Enter your current Clearspan password.
  2. Enter your new Clearspan password in both boxes to confirm it.
  3. Click Update Password.

Need More Help?

View the Troubleshooting & Resources guide.

Contact the IT Help Desk at helpdesk@fullerton.edu or 657-278-7777 for additional assistance.