Apple iPhone: Using Mitel Clearspan Communicator Features

This article contains information on how to use various features of the Clearspan Mobile app for Apple iPhone, including making/answering a call, hold, transfer, mute, and call forward.

What do you want to do?

Make a Call

1. Tap on the Menu icon.

access menu

2. Tap Dialpad.

access dialpad

3. Enter the phone number you want to call and then press the call button.

dialpad
  1. Enter the phone number you want to call. For campus extensions, enter just the four digit extension (e.g., 2011). For off-campus phone numbers, dial 9+10 digit number (e.g., 9-1-714-555-1212).
  2. Tap the Call button.
Answer a Call

1. When you receive an incoming call for your campus extension, it will be marked as Clearspan Audio to differentiate it from your regular incoming calls. Tap Accept to answer the call.

Campus extensions that call you will show the display name associated with the extension. If the caller is in your iPhone Contacts, the name (and photo) associated with the caller (on-campus or off-campus) will show the name/photo from your Contacts.

incoming call

2. You're now in the call.

Note that you now see the phone number of the caller instead of their name.

in call
Put a Call on Hold

1. Tap the Hold button to place a call on hold.

in call

2. Next to the caller's phone number, you'll see that they are on hold. Tap the Hold button again to take the caller off hold.

take caller off hold
  1. Next to the caller's phone number, you'll see ON HOLD.
  2. Tap Hold again to take the caller off hold.
Transfer a Call

1. While on a call, tap Transfer.

in call

2. Enter the extension number or name of the person/department that you want to transfer the call to. Then choose the appropriate listing from the search results.

If you know the extension number, it's recommended you enter the number. This directory is searching the telephone database, not the Outlook Address Book, so searching by name, especially for a department, may result in a lot of extraneous results such as alarms, conference rooms, and other department-owned extensions.

transfer extension

Note that Quick Results will search your iPhone Contacts for matches. Although it will appear that you can transfer a call to an off-campus phone number, that feature is not available.

  1. Enter the campus extension number or name of the person/department you want to transfer the call to.
  2. Tap on the appropriate listing for the extension/name.

3. Choose Extension when prompted to choose which phone number to transfer to.

choose extension

4. Choose either Call First or Transfer to [Name of Extension].

Call First = you can speak to the person you are transferring to first (announce the call) and then either transfer the call to them or not.

Transfer to [Name/Department] = transfers the call and you are done

transfer types

5. If you choose Call First, you will have two options. Tap Complete to transfer the caller. Or tap the red hangup icon to stop the transfer and go back to the first call.

complete transfer
  1. If the user answers and agrees to take the call, tap Complete.
  2. If the user does not answer or does not agree to take the call, click the hangup icon and you will be taken back to the first call.
  3. Notice the original caller is on hold and is not privy to your conversation.
Mute Myself During a Call

1. Tap the Mute button to mute yourself.

mute self

2. A blue line appears under the Mute button to let you know you are muted. Tap Mute again to unmute yourself.

unmute self
Turn Call Forward On/Off

Call Forward should be used to forward phone calls to another campus extension or directly to your voicemail (2525). If you want to forward your calls to an off-campus number, view the Clearspan Anywhere instructions.

1. Tap on the Menu icon.

access menu

2. Tap Settings.

access settings

3. Tap Call Settings.

Settings menu

4. Tap Incoming Calls and then tap Call Forwarding.

call settings menu

5. Tap the slider next to the call forward option you want to enable/modify. Then review the extension listed and modify if necessary.

Always = all of your calls will be forwarded to this extension

When No Answer = when you do not answer an incoming call, the call will be forwarded to this extension

When Busy = when you are on a call, all incoming calls will be forwarded to this extension

call forwarding options
  1. Tap the slider next to the call forwarding option you want to enable/modify.
  2. Review the extension listed and modify if necessary. Entering 2525 will forward to your campus voicemail.

6. When you want to disable the call forwarding, return to this screen and tap the slider to turn it off.

turn off call forward
Turn Clearspan Anywhere On/Off (Forwarding Calls Off-Campus)

Clearspan Anywhere should be used to forward phone calls to an off-campus extension (such as your cell phone or home phone number). If you want to forward your calls to a campus extension or to your campus voicemail, view the Call Forward instructions.

Please note that the Clearspan Anywhere feature must be enabled by Telecom before you can use it. Please email telecom@fullerton.edu to request Clearspan Anywhere. As a limited number of licenses are available, only users who meet the eligibility criteria are granted access.

1. Tap on the Menu icon.

access menu

2. Tap Settings.

access settings

3. Tap Call Settings.

Settings menu

4. Tap Call Control and then tap Clearspan Anywhere.

call settings menu

5. Tap Ring Numbers to review the phone number(s) associated with your account.

clearspan anywhere options

6. Review/modify the phone number(s) listed. To add an additional phone number, enter it in the Set Number field. To enable Clearspan Anywhere for a phone number, tap the slider next to the phone number.

enable clearspan anywhere
  1. Review the phone number(s) listed and modify if needed.
  2. To add an additional phone number, type the phone number in the Set number field.
  3. To forward your calls to a phone number, tap the slider next to the phone number to enable it.

7. If you don't want unanswered calls to go to your phone number's voicemail, tap Answer confirmation.

If you are forwarding your calls to a mobile phone, Answer confirmation prevents unanswered calls from going to your mobile device's voicemail.

clearspan anywhere enabled

When Answer confirmation is enabled, you will hear a voice prompt when you answer the call. Simply confirm and then the call will continue.

8. When you want to turn off Clearspan Anywhere, return to this screen and tap the slider next to the phone number.

If you have multiple phone numbers in your list, you will need to tap the slider next to each number to enable or disable it.

turn off clearspan anywhere
View Call History

1. Call History is the default screen on Clearspan Mobile. Tap an entry to view the profile for the person, department, or phone number that called you.

call history

2. Tap Call to call the phone number that called you. If there are multiple phone numbers for the person/department, you can tap the phone icon next to the specific phone number you want to call. Tap the left arrow to return to the Call History screen.

Most often you will see multiple phone numbers for people/departments that are in your iPhone contacts.

profile

Need More Help?

View the Troubleshooting & Resources guide.

Contact the IT Help Desk at helpdesk@fullerton.edu or 657-278-7777 for additional assistance.