Setting Up Your Clearspan Engage WebEx Client on PC

This article covers how to set up your Clearspan Engage WebEx softphone in order to make/receive phone calls for your campus extension on a Windows PC computer.

Before You Get Started

Before you can use Clearspan Engage, you will need to do the following:

We are currently transitioning from Clearspan Communicator to Clearspan Engage WebEx. If you fill out the Clearspan Communicator request form, you will get a Clearspan Engage WebEx softphone.

If you already submitted a request for a Clearspan Communicator softphone, you do not need to submit a request again.

Downloading and Installing Clearspan Engage WebEx Client

WebEx downloads URL

Most campus-issued rollout laptops are 64-bit Windows.

download webex client

3. Go to your downloads folder and double click on the Webex installer file to start the installation.

downloads folder

4. The installation wizard starts. Click Next.

installation wizard start

5. It may take a few minutes for the installation to finish. Once it is complete, click Finish.

installation complete

Logging In to Clearspan Engage WebEx Client

1. Open the Webex app on your computer.

open Communicator app
  1. Click on the Start menu.
  2. Search for webex.
  3. Then click on the Webex app.

2. Scroll down to read the end user license agreement. Then click Agree.

end user license agreement

3. Enter your Clearspan email address and then click Next.

This email address is different from your campus email address!

clearspan email

Don't remember your Clearspan email address or password? Contact the IT Help Desk at [email protected] or 657-278-7777.

  1. Enter your Clearspan email address: [your 10 digit campus phone number]@fullerton.edu (e.g., [email protected])
  2. Then click Next.

4. Enter your Clearspan password. Then click Submit.

This password is different from your campus portal password!

clearspan password
  1. Enter your Clearspan password. Your Clearspan password was provided by Telecom when you requested access to Clearspan Engage.
  2. Click Submit.

5. If you see a Windows Defender Firewall message, check all of the network options and then click Allow access.

windows defender firewall
  1. Be sure to check all of the network options. This will allow you to use Clearspan Engage no matter what type of internet connection you use on your laptop.
  2. Then click Allow access.

6. If you see a notification about People Insights, click Got it.

People Insights

7. You're done! To make a call, click on the phone icon on the left.

WebEx main screen

7.1. You can now click on numbers on the dial pad or use your keyboard's number keys to make a call.

WebEx calling screen

Need More Help?

View the Troubleshooting & Resources guide.

Contact the IT Help Desk at [email protected] or 657-278-7777 for additional assistance.