Troubleshooting Printing a Purchase Order
This article covers troubleshooting assistance when printing a purchase order. If you followed the steps to print a purchase order in the Printing a Purchase Order article and experienced issues, follow the steps in this article to troubleshoot the issue.
Problem: The email from CFS with the requisition PDF has been sent to your Junk or Spam folder in Outlook.
Solution: Check your Junk or Spam folder in Outlook for the message. Then mark the email as Not Junk and/or add it to your safe senders list.
View instructions on how to add a safe sender in Outlook on the Web. (Choose the unblock senders option.)
3. Click Process Monitor.
4. When the Run Status is Success and the Distribution Status is Posted, click Details. If the report is not posted yet, click Refresh to update the status.
- Check that the Run Status = Success and the Distribution Status = Posted.
- Then click Details.
- If the report has not posted, click Refresh to update the status.
5. Click View Log/Trace.
6. Click on the PDF file in the File List section to open the PDF.
There was a PDF in the File List!
Great! However, it's possible that there is an issue with CFS so please report the issue.
If you have NEVER successfully received a purchase order or purchase requisition PDF via email before, contact CMS Security at email@example.com. It's possible there is an issue with your email address in CFS. Please let them know you successfully ran the process on the web, but the email didn't work.
If you have successfully received a purchase order or purchase requisition PDF via email before, contact the IT Help Desk at firstname.lastname@example.org or 657-278-7777. It's possible there is an issue with CFS sending emails and the Help Desk can notify the appropriate team to follow up with the Chancellor's Office.
There is no PDF in the File List!
This means there is very likely an issue with CFS itself. Contact the IT Help Desk at email@example.com or 657-278-7777 and they can notify the appropriate team to follow up with the Chancellor's Office.
Need More Help?
Technical issue with CFS? Contact the IT Help Desk at firstname.lastname@example.org or 657-278-7777.
Questions about how to do something in CFS? Contact IT Training at email@example.com or 657-278-5647.