Common Error Messages in Absence Entry

This article covers some of the common error messages users may encounter in Absence Entry and how to resolve the error.

Failed Validation Error

failed validation error sample

Error message text sample:

The absence event entered failed validation. Click OK to return to the entry page, this event remains in the Enter New Absence Events section where you can correct or delete it.

Why did I get this error?

There are several possible reasons for this error, including not enough absence/leave credits, the absence type is not available, or you have failed to provide a required comment.

How do I fix this?

Start by clicking OK to return to the Report Absences page. Once there, you should see a second error message that will clarify what the error is and how to fix it.

Campus Holiday Error

campus holiday error sample

The system will allow you to enter a range of dates where a campus holiday is included in the range, however you cannot start or end an absence on a campus holiday.

Error message text sample: ERROR! The Absence entered cannot have a begin date that is on a Holiday. Change the begin date.

Why did I get this error?

You cannot have a Begin Date or End Date that is a campus holiday. In the example above, the user tried to enter a vacation day for April 1st, 2019 which was a campus holiday.

How do I fix this?

Change the dates of the absence so it does not start or end on a campus holiday.

Exceeds Available Balance Error

exceeds available balance error sample

Error message text sample: ERROR! The absence entered exceeds your available balance. Adjust your absence so that it does not exceed your absence balance or contact Payroll to report the absence.

Why did I get this error?

You do not have enough leave credits to cover the absence. In the example above, the user entered an absence of 80 hours but the available credit is only 52.174 hours.

How do I fix this?

You will need to correct the absence entry so it does not exceed the available leave credits. Contact Payroll if you need additional assistance reporting the absence.

Required Comment Error

required comment error sample

Error message text sample: ERROR! The absence selected requires the entry of the family relationship in the "Comments" field.

Why did I get this error?

You did not enter a comment for an absence entry where a comment is required.

How do I fix this?

Click on Add Comments next to the absence entry to enter a comment.

Hours Per Day Error

hours per day error sample

Error message text sample:

Hours per Day entered is greater than your scheduled hours.

Why did I get this error?

You have entered an absence for a greater amount of hours than you are scheduled for that day. In the example above, the user entered an absence of 7 hours when they were only scheduled to work for 6 hours that day.

How do I fix this?

Modify the absence entry to reflect the correct number of hours of the absence.

Need More Help?

For questions about your specific entries or reporting requirements for your position, contact your department timekeeper or Payroll at 657-278-2521 or payroll@fullerton.edu.

For training and how-to assistance, contact IT Training at 657-278-5647 or ittraining@fullerton.edu.

For technical assistance, contact the IT Help Desk at 657-278-7777 or helpdesk@fullerton.edu.