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How to Set Up or Modify Password Recovery Security Questions and Off-Campus Email Address

This article covers how to set up or modify password recovery security questions and off-campus email address.

Setting up password recovery security questions and off-campus email account to your campus account allows you to reset your campus password anytime by answering the security questions and then receiving a new password in your off-campus email account. Simply click on "Need help signing in?" on the portal login page when you forget your password and you'll be able to reset it. All users with an active portal account are able to set up security questions and use this process to reset their password.

NOTE: You must have both password recovery security questions and a password recovery email address set up in order to use the password recovery process.

Need to use your security questions to reset your password? Visit Employee Forgot Password.

1. To Set Up Security Questions for Your Campus Account

1.1. Log in to the campus portal with your username and password at www.fullerton.edu.

Log in to the campus portal with your username and password at www.fullerton.edu.

1.2. On the new portal, click Account Settings at the top right. If you are using the old portal, click on the Profile tab.

1.3. Click on Password Recovery Security Questions.

Portal account settings screen

1.4. Pick three security questions and type in your answer for each one.

Password Recovery registration page

1.5. Enter your off-campus email. Then click Submit.

Notification information screen
  1. Enter your off-campus email address (i.e. gmail or yahoo or any other email account). This is the email address where you will retrieve the reset password.
  2. Then click Submit.

1.6. You'll see a confirmation that your password recovery settings have been created. Click Close Window.

Password Recovery Registration success page

You're done!

2. To Modify Security Questions for Your Campus Account

2.1. Log in to the campus portal with your username and password at www.fullerton.edu.

Log in to the campus portal with your username and password at www.fullerton.edu.

2.2. On the new portal, click Account Settings at the top right. If you are using the old portal, click on the Profile tab.

2.3. Click on Password Recovery Security Questions.

Portal account settings screen

2.4. Pick three security questions and type in your answer for each one. Then click Submit.

Security Questions page
  1. Pick three security questions and type in your answer for each one.
  2. Then click Submit.

2.5. You'll see a confirmation that your questions have been updated. Click Close Window.

Security Questions change success page

You're done!

3. To Modify Your Password Recovery Off-Campus Email

3.1. Log in to the campus portal with your username and password at www.fullerton.edu.

Log in to the campus portal with your username and password at www.fullerton.edu.

3.2. On the new portal, click Account Settings at the top right. If you are using the old portal, click on the Profile tab.

3.3. Click on Password Recovery Off-Campus Email Address.

Portal account settings screen

3.4. Enter your off-campus email address. Then click Submit.

Off-campus email registration
  1. Enter your off-campus email address (i.e. gmail or yahoo or any other email account) and then confirm it by re-typing it.
  2. Then click Submit.

3.5. You'll see a confirmation that your off-campus email address has been updated. Click Close Window.

Off-campus email change success page

You're done!

Need More Help?

Contact the IT Help Desk at helpdesk@fullerton.edu or 657-278-7777 for additional assistance.