IT Knowledge BaseSpecial TopicsDropbox Dropbox for StudentsStudents: Checking for an Existing Personal Dropbox Account

Students: Checking for an Existing Personal Dropbox Account

This guide shows you the steps to check if you have an existing personal Dropbox account. This is especially important to check if you have an existing personal Dropbox account tied to an @csu.fullerton.edu email address as you will run into issues in signing up for a CSUF Student Dropbox for Business account if you already have a personal Dropbox tied to your @csu.fullerton.edu email account. You may also use this same process to check for a personal Dropbox tied to a personal email address.

NOTE: This process may take up to 10 minutes if you have an existing account.

1. Open your internet browser to www.dropbox.com.

Dropbox.com website

Open your browser to www.dropbox.com.

2. Click on Sign In at the top right of the page.

Dropbox site with sign in button highlighted

3. Click Forgot your password?

Dropbox sign in screen

4. Enter your email address and then click Submit.

Forgot password screen

4.1. If the account does not exist, you will see this notification at the top of the page. You’re done. You can skip the rest of the instructions in this document.

No account found notification

4.2. If the account does exist, you will see this notification at the top of the page. Continue to the next step.

Account found notification

5. Open your email account and look for an email from Dropbox (no-reply@dropbox-com) with the subject Dropbox password reset. Open it and click on Reset password.

Password change email

6. Enter a new password twice and then click Submit. Make sure that you remember this password!

Change password screen

7. You’re done! You’ll see a confirmation that the password change was saved and you’re taken into your personal Dropbox account. You can now move on to create your CSUF Student Dropbox for Business account.

Ready to convert your personal Dropbox to a Dropbox for Business account? Go to the CSUF Student Dropbox website and click on the Get Started button.

Need More Help?

Contact the Student IT Help Desk at StudentITHelpDesk@fullerton.edu or 657-278-8888.

Additional training materials are available at http://sts.fullerton.edu/software/dropbox

Dropbox Help Center: https://www.dropbox.com/help

Created by LAC