Course Owner

A course owner is a designated person from the department that is responsible for a course(s). The guide below walks you through various responsibilities of being a Course Owner as well as resources available to you.  

Responsibilities

A course owner is responsible for the following settings/actions:

Item Responsibility
Course settings Determined by course owner
ETC can assist in initial set-up
Assignments ETC will assist with initial set-up
Course owner maintains ongoing assignments
Note: Most compliance trainings are auto-assigned.
Automated Notifications Default notifications are automatically Active
ETC can create custom notifications upon and attach upon request
Notifications Communications regarding Course availability or other course specific information such as a Pending Assignment (new assignment) is sent out by the Course Owners' department
Please consult with the ETC for any ETC reference
Waiving  Conducted by Course Owner at their discretion
Monitoring Completion rates Conducted by Course Owner; includes running reports
ETC can create reports upon request
Course Content (for CSUF developed courses) content is the Course Owners responsibility to update / work with developer to update

These are general responsibilities. There may be added responsibilities based on your course. 

Please contact the Employee Training Center for clarification on your particular course.

Courses

As a course owner, you are responsible for your course (As noted above). While the ETC assists with many of the settings, it is up to the course owner to contact the ETC when/if they want settings changed.

When contacting the ETC, please provide the course ID of the course in question. This helps us ensure we are making edits to the correct course.

How to Find the Course ID via Learning Activities

Step 1:

Log in to the ETC and click on Administration

An arrow points to the Administration icon on the ETC dashboard

Step 2:

Click on Learning Activities

An arrow points to the Learning Activities

Step 3:

Enter your course name in the Search field

Click on the Magnifying Glass icon to search

An arrow points to the magnifying glass

To minimize the list of results, try to use the exact course title, or a partial title, and use quotations ("") to narrow your results.

Searching without quotations will produce all results with any variation of your search terms  

Highlighted search field with a list of results

Searching with quotations (" ") will narrow your search to the exact course phrase or title

A highlighted search phrase in quotations with just two results

Step 4:

Once you locate the correct course, the Course ID will appear next to the course title in the column labeled Code

An arrow points to the course id located under the column titled "Code"
Assigning

Please contact the Employee Training Center for assistance in assigning a training

It is best to contact the Employee Training Center with as much time as possible.

In urgent situations, the ETC needs at least 24 hours notice.

Waiving / Attended

Updating a course status to Waived or Attended is the discretion of the course owner. The process for updating a course to Attended is the same as Waiving.

Reminder: You should only waive for courses that you are the course owner of. 

Waiving scenarios

Reminder: It is the course owner's discretion if they waive a course. However below are two common scenarios in which a course is waived:

  • If they took a course at another institution
  • If they completed the course, but it is not updating

Waiving a completed course

If a course status is not updating to complete, the employee may request a course be waived. 

The employee training center initially assists to:

  • see if there are any technical issues preventing a completion status from updating
  • assist the user in capturing 'proof' which is usually a screenshot of their last screen of the training

It will then be up to the course owner to asses the 'proof' and waive the course if they choose to.

Waiving Criteria

It is up to the course owner to:

  1. explain the reason they were assigned / why they have to take the course
  2. determine if it is appropriate to waive the course. This includes checking with their supervisors, HRDI or any other entity as appropriate to determine if they need to take the training.
Reporting

Please contact the Employee Training Center for requests or questions regarding training.

Support

ETC Campus Support

The ETC is responsible for general and technical Learning Management use questions such as:

  • How do I login?
  • How do I see training that is assigned to me?
  • Why can't I see the training?

ETC Admins/ Course Owner Support

The ETC assists you in utilizing the learning management system for your needs:

  • creating assignment structures
  • planning an assignment plan
  • obtaining information through reports, etc.

Please contact the ETC for any questions or a call to see how we can assist you and your department's needs.

Course Owner Support

The Course Owner / Course Owner's department is responsible for answering questions that pertain to content and assignments, such as:

  • What is covered on this training?
  • Why do I have to take this training?
  • Do I have to take this training?
  • Do I have to take this training again?
  • Can this training be waived?

Additionally, it is their responsibility to communication with the appropriate groups regarding Course availability or other course specific information such as a Pending Assignment (new assignment).
Please consult with the ETC for any ETC reference

Please see the Employee Training Center website for additional information and FAQs.

Resources

The Employee Training Center has a website full of useful information available for campus and admin. users: training.fullerton.edu

Landing Page includes:

A) Important Updates

B) Quick Links: Guides, FAQs

C) Compliance training information, Important Updates-Planned Maintenance, Support Information

Employee Training Center website page

Guides

 Guides are separated by audience: 

  • Campus Users
  • ETC Administrators
Guides page