Updating Your GlobalProtect VPN App

This article covers how to update GlobalProtect, the campus VPN app, when prompted.

Updates for GlobalProtect are reviewed by the Division of Information Technology before they are made available to end users.

When there is a new version of GlobalProtect available, you will see a pop-up window appear after you open and connect to GlobalProtect.

Don't see the pop-up window for the update?

View instructions on how to manually check for updates

1. Click on the three dots menu.

GlobalProtect menu

2. Select About.

GlobalProtect menu options

3. Click Check for Updates.

About GlobalProtect pop-up

1. Click Yes to download the new version now. Or click No if you want to download it later.

update available notification

You can continue to use GlobalProtect while the download is processing.

2. Once the update has been downloaded, click Yes to start the installation.

Your GlobalProtect VPN connection will be disconnected and re-connected during the installation process.

update downloaded

3. After the installation is complete, you will be prompted to enter your password to sign in to GlobalProtect again.

You will also need to authenticate with Duo 2FA again.

enter password and click Sign In

4. Want to double check your version? Click on the menu at the top right.

access settings menu

4.1. Click About.

menu options

4.2. The version of GlobalProtect is listed on this screen.

version number

Need More Help?

Faculty/Staff: contact the IT Help Desk at [email protected] or 657-278-7777.

Students: contact the Student IT Help Desk at [email protected] or 657-278-8888.