IT Knowledge Base

User guides relating to IT access, software, services, security, requests, and training.

Recent Updates

Add a Second Email Account to Your Outlook Desktop App
Updated on: Aug 15, 2023
- General Topics Faculty/Staff Email Email Account Sharing and Delegation Add a Second Email Account to Your Outlook Desktop App
How Do I Set Up a New Employee?
Updated on: Aug 14, 2023
- General Topics IT Service Request Forms How Do I? How Do I Set Up a New Employee?
Accessing, Modifying, and Downloading the Campus Phone Directory
Updated on: Aug 14, 2023
- General Topics IT Service Request Forms Account Management Requests Accessing, Modifying, and Downloading the Campus Phone Directory
- General Topics IT Service Request Forms Telephone, Cellular, and Wiring Requests Accessing, Modifying, and Downloading the Campus Phone Directory
Logging In/Out as an ACD Agent (Zoom Phone)
Updated on: Aug 10, 2023
- General Topics Telecom Automatic Call Distribution (ACD) Call Queues Logging In/Out as an ACD Agent (Zoom Phone)
Zoom Conference Room Web Tutorials
Updated on: Aug 04, 2023
- Special Topics Zoom Zoom Conference Rooms Zoom Conference Room Web Tutorials
Getting Started with Zoom Conference Rooms
Updated on: Jul 24, 2023
- Special Topics Zoom Zoom Conference Rooms Getting Started with Zoom Conference Rooms
Students: Requesting a One-time Bypass Code
Updated on: Jul 20, 2023
- General Topics Security Students: Two-Factor Authentication (2FA) Students: Requesting a One-time Bypass Code
Students: Setting Up Duo Mobile App on Your Mobile Device
Updated on: Jul 20, 2023
- General Topics Security Students: Two-Factor Authentication (2FA) Students: Setting Up Duo Mobile App on Your Mobile Device
Students: Using Duo Authentication to Access Campus Resources
Updated on: Jul 20, 2023
- General Topics Security Students: Two-Factor Authentication (2FA) Students: Using Duo Authentication to Access Campus Resources
Requesting a One-time Bypass Code for Duo
Updated on: Jul 20, 2023
- General Topics Security Faculty/Staff/Emeriti: Two-Factor Authentication (2FA) Requesting a One-time Bypass Code for Duo

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