Downloading & Using Global Protect Campus VPN
This article covers how CSUF faculty, staff, and students can download the GlobalProtect app and connect to campus VPN.
Ensure ALL security and software updates are not older than 7 days. The GlobalProtect app performs a Health Check to ensure the security of your system when accessing the campus VPN.
Which VPN should I use?
This is a general guideline. You may find that you need to use a specific VPN to access certain resources. Learn more about our campus VPN.
| Your Campus Role | Type of Device | Use this VPN | How to get VPN access |
|---|---|---|---|
| Student | Any device | myvpn.fullerton.edu | A faculty member or college tech needs to request VPN access for students. Students should reach out to their faculty member for assistance. |
| Faculty/Staff | Rollout laptop | csufvpn.fullerton.edu | Faculty/staff should automatically have VPN access; contact Help Desk at [email protected] or 657-278-7777 if experience issues with VPN access. |
| Faculty/Staff | Personal device, BYOD (Bring your own device) | gpft.fullerton.edu | Faculty/staff should automatically have VPN access; contact Help Desk at [email protected] or 657-278-7777 if experience issues with VPN access. |
| Consultant | Any device | gpst.fullerton.edu (or use gpft.fullerton.edu if resource you are trying to access requires it) | Department IT Coordinator (DITC) must submit a VPN Access Request Form to request VPN access. |
| Student Assistant | Personal device, BYOD (Bring your own device) |
gpst.fullerton.edu (or use gpft.fullerton.edu if resource you are trying to access requires it) |
Department IT Coordinator (DITC) must submit a VPN Access Request Form to request VPN access. |
What do you want to do?
Note that GlobalProtect is installed on all rollout laptops, so you should not need to download it.
Click on the relevant link below to download the GlobalProtect app/client and then follow the wizard setup.
Download GlobalProtect app
Download Windows 32 bit GlobalProtect app
Download Windows 64 bit GlobalProtect app
Download Mac 32/64 bit GlobalProtect app
Download Linux GlobalProtect app
Download iOS app from Apple App Store
Download Android app from Google Play
The steps below are shown on a Windows 10 64-bit computer but the steps will be similar for other Windows operating systems.
The steps below are shown on a Mac OS 11.7.4 (Big Sur) but the steps will be similar for other Mac operating systems.
4. Make sure that GlobalProtect is checked. Then click Continue.
- Make sure that the GlobalProtect item is checked.
- Then click Continue.
Need More Help?
Faculty/Staff - contact the IT Help Desk at [email protected] or 657-278-7777.
Students - contact the Student IT Help Desk at [email protected] or 657-278-8888.
What is your affiliation with CSU Fullerton?
Are you using a rollout laptop provided by CSU Fullerton or another device?
Connect to csufvpn
The GlobalProtect app is already installed on your rollout laptop and the app will automatically run when you log in to your laptop. The connection to the csufvpn.fullerton.edu VPN portal is also already set up for you.
1. Open GlobalProtect if it is not already open.
You will likely see the GlobalProtect icon in the task bar at the top (Mac) or bottom (PC) of your screen.
Don't see it there? You should be able to go to:
- Mac: Go > Applications > GlobalProtect
- PC: Start > Palo Alto Networks > GlobalProtect
3. GlobalProtect will likely automatically try to connect to csufvpn.fullerton.edu. If not, make sure that the csufvpn.fullerton.edu portal address is selected and then click Connect.
Depending on the network that you are connected to, you may find that GlobalProtect automatically starts connecting to csufvpn.fullerton.edu. In other cases, you may have to select csufvpn.fullerton.edu from a drop-down menu and then click Connect.
4. If prompted, enter your campus username and password. Then click Sign In.
- Enter your campus username and password. This is the same information you enter to log on to the campus portal.
- Then click Sign In.
5. Mac users may see a series of pop-up messages asking for permission to access items or filter content on your computer. Please choose OK or Allow.
Typically you will only see these pop-up messages the first time you connect to this portal address.
7. You can now connect to the remote desktop or resources that you need to access.
Please contact the service owner of the campus resource to ensure that your access has been properly enabled if you experience issues connecting to the resource.
To connect to your campus computer, view Remote Desktop to your Campus Computer Using the Campus VPN.
8. When you are ready to disconnect, click on the menu at the top right of the GlobalProtect app.
You won't see a Disconnect option when using csufvpn.fullerton.edu as it is designed to run all the time. However, you can disable GlobalProtect when you do not need to be connected to VPN.
Need More Help?
Faculty/Staff - contact the IT Help Desk at [email protected] or 657-278-7777.
Connect to gpft
1. Open GlobalProtect if it is not already open.
You will likely see the GlobalProtect icon in the task bar at the top (Mac) or bottom (PC) of your screen.
Don't see it there? You should be able to go to:
- Mac: Go > Applications > GlobalProtect
- PC: Start > Palo Alto Networks > GlobalProtect
2. Enter gpft.fullerton.edu as the portal address and then click Connect.
After you enter the portal address, GlobalProtect should save it and you won't have to enter it again on this computer. You'll just click Connect.
- Enter gpft.fullerton.edu in the portal address field.
- Then click Connect.
3. Authenticate with Duo
Faculty and staff can obtain a token/keychain fob bycontacting the Help Desk at [email protected] or 657-278-7777.
3.2. On the login window, enter your campus username. In the password field, enter your campus password followed by a comma and then the passcode (e.g., ThisIsMyCampusPassword123,787063). Then click Sign In.
- Type your campus username
- Type your campus password, followed by a comma, and then the passcode from your token/fob (e.g., ThisIsMyCampusPassword123,787063).
- Click Sign In.
3.3. Does GlobalProtect say "Still working?" You may need to generate a new passcode on your keychain fob and re-enter your username and password with the updated passcode.
The security message times out if you wait too long to authenticate your access. You may need to generate a new passcode on your keychain fob and re-enter your username and password with the updated passcode.
4. Mac users may see a series of pop-up messages asking for permission to access items or filter content on your computer. Please choose OK or Allow.
Typically you will only see these pop-up messages the first time you connect to this portal address.
5. Congratulations! Your GlobalProtect is now connected to the campus VPN.
You can click Disconnect when you are ready to disconnect from VPN.
6. You can now connect to the remote desktop or resources that you need to access. You can also close the GlobalProtect pop-up window if you see it.
Please contact the service owner of the campus resource to ensure that your access has been properly enabled if you experience issues connecting to the resource.
To connect to your campus computer, view Remote Desktop to your Campus Computer Using the Campus VPN.
Need More Help?
Faculty/Staff - contact the IT Help Desk at [email protected] or 657-278-7777.
What type of campus resources are you trying to access?
Connect to gpst. If you experience issues connecting to a resource, try gpft.
In most cases, gpst will allow you to access campus resources. If you experience issues in accessing a campus resource, try connecting to gpft.
1. Open GlobalProtect if it is not already open.
You will likely see the GlobalProtect icon in the task bar at the top (Mac) or bottom (PC) of your screen.
Don't see it there? You should be able to go to:
- Mac: Go > Applications > GlobalProtect
- PC: Start > Palo Alto Networks > GlobalProtect
2. Enter gpst.fullerton.edu as the portal address and then click Connect.
After you enter the portal address, GlobalProtect should save it and you won't have to enter it again on this computer. You'll just click Connect.
- Enter gpst.fullerton.edu in the portal address field.
- Then click Connect.
3. On the login window, enter your campus username and password. Then click Sign In.
- Enter your campus username and password. This is the same information you enter to log on to the campus portal.
- Then click Sign In.
5. Does GlobalProtect say "Still working?" Open the Duo app on your device to check for the Duo login request and approve it.
The Duo login request will time out if you wait too long to approve it. You may have to click Disconnect and try connecting to GlobalProtect again.
6. Congratulations! Your GlobalProtect is now connected to the campus VPN.
You can click Disconnect when you are ready to disconnect from VPN.
7. You can now connect to the remote desktop or resources that you need to access.
Please contact the service owner of the campus resource to ensure that your access has been properly enabled if you experience issues connecting to the resource.
To connect to your campus computer, view Remote Desktop to your Campus Computer Using the Campus VPN.
Need More Help?
Students - contact the Student IT Help Desk at [email protected] or 657-278-8888.
1. Open GlobalProtect if it is not already open.
You will likely see the GlobalProtect icon in the task bar at the top (Mac) or bottom (PC) of your screen.
Don't see it there? You should be able to go to:
- Mac: Go > Applications > GlobalProtect
- PC: Start > Palo Alto Networks > GlobalProtect
2. Enter gpft.fullerton.edu as the portal address and then click Connect.
After you enter the portal address, GlobalProtect should save it and you won't have to enter it again on this computer. You'll just click Connect.
- Enter gpft.fullerton.edu in the portal address field.
- Then click Connect.
3. On the login window, enter your campus username and password. Then click Sign In.
- Enter your campus username and password. This is the same information you enter to log on to the campus portal.
- Then click Sign In.
4. Tap Approve in the Duo app to approve the login request.
These instructions show authenticating using a mobile device, but the steps are the same if you have installed the Duo app on a tablet device.
5. Does GlobalProtect say "Still working?" Open the Duo app on your device to check for the Duo login request and approve it.
The Duo login request will time out if you wait too long to approve it. You may have to click Disconnect and try connecting to GlobalProtect again.
6. Congratulations! Your GlobalProtect is now connected to the campus VPN.
You can click Disconnect when you are ready to disconnect from VPN.
7. You can now connect to the remote desktop or resources that you need to access.
Please contact the service owner of the campus resource to ensure that your access has been properly enabled if you experience issues connecting to the resource.
To connect to your campus computer, view Remote Desktop to your Campus Computer Using the Campus VPN.
Need More Help?
Students - contact the Student IT Help Desk at [email protected] or 657-278-8888.
Connect to myvpn
1. Open GlobalProtect if it is not already open.
You will likely see the GlobalProtect icon in the task bar at the top (Mac) or bottom (PC) of your screen.
Don't see it there? You should be able to go to:
- Mac: Go > Applications > GlobalProtect
- PC: Start > Palo Alto Networks > GlobalProtect
2. Enter myvpn.fullerton.edu as the portal address. Then click Connect.
After you enter the portal address, GlobalProtect should save it and you won't have to enter it again on this computer. You'll just click Connect.
- Enter myvpn.fullerton.edu as the portal address.
- Click Connect.
3. Mac users may see a required pop-up asking for access to your keychain. Enter the login password you use for your Mac and then click Always Allow.
- Enter the login password for your Mac. This is the password that you use when you log on to your Mac.
- Click Always Allow.
4. Enter your campus username and password. Then click Sign In.
- Enter your campus username and password. This is the same username/password that you use for the campus portal.
- Click Sign In.
5. Go to your device to approve the Duo login request.
If you don't see the push notification in your notifications, open the Duo Mobile app to view the request.
6. Does GlobalProtect say "Still working?" Open the Duo app on your device to check for the Duo login request and approve it.
The Duo login request will time out if you wait too long to approve it. You may have to click Disconnect and try connecting to GlobalProtect again.
7. Mac users may see a series of pop-up messages asking for permission to access items or filter content on your computer. Please choose OK or Allow.
Typically you will only see these pop-up messages the first time you connect to this portal address.
8. Congratulations! Your GlobalProtect is now connected to the campus VPN.
When you're ready to stop using VPN, click Disconnect.
9. You can now connect to the remote desktop or resources that you need to access.
Please contact the service owner of the campus resource to ensure that your access has been properly enabled if you experience issues connecting to the resource.
Need More Help?
Students - contact the Student IT Help Desk at [email protected] or 657-278-8888.
Connect to gpst. If you experience issues connecting to a resource, try gpft.
In most cases, gpst will allow you to access campus resources. If you experience issues in accessing a campus resource, try connecting to gpft.
Please note that the Department IT Coordinator (DITC) for your department must request VPN access for your campus account before you can connect to any VPN.
1. Open GlobalProtect if it is not already open.
You will likely see the GlobalProtect icon in the task bar at the top (Mac) or bottom (PC) of your screen.
Don't see it there? You should be able to go to:
- Mac: Go > Applications > GlobalProtect
- PC: Start > Palo Alto Networks > GlobalProtect
2. Enter gpst.fullerton.edu as the portal address and then click Connect.
After you enter the portal address, GlobalProtect should save it and you won't have to enter it again on this computer. You'll just click Connect.
- Enter gpst.fullerton.edu in the portal address field.
- Then click Connect.
3. Authenticate with Duo
Keychain fob can be obtained by contacting the Help Desk at [email protected] or 657-278-7777.
3.2. On the login window, enter your campus username. In the password field, enter your campus password followed by a comma and then the passcode (e.g., ThisIsMyCampusPassword123,787063). Then click Sign In.
- Type your campus username
- Type your campus password, followed by a comma, and then the passcode from your token/fob (e.g., ThisIsMyCampusPassword123,787063).
- Click Sign In.
3.3. Does GlobalProtect say "Still working?" You may need to generate a new passcode on your keychain fob and re-enter your username and password with the updated passcode.
The security message times out if you wait too long to authenticate your access. You may need to generate a new passcode on your keychain fob and re-enter your username and password with the updated passcode.
4. Mac users may see a series of pop-up messages asking for permission to access items or filter content on your computer. Please choose OK or Allow.
Typically you will only see these pop-up messages the first time you connect to this portal address.
5. Congratulations! Your GlobalProtect is now connected to the campus VPN.
You can click Disconnect when you are ready to disconnect from VPN.
6. You can now connect to the remote desktop or resources that you need to access. You can also close the GlobalProtect pop-up window if you see it.
Please contact the service owner of the campus resource to ensure that your access has been properly enabled if you experience issues connecting to the resource.
To connect to your campus computer, view Remote Desktop to your Campus Computer Using the Campus VPN.
Need More Help?
Faculty/Staff - contact the IT Help Desk at [email protected] or 657-278-7777.
1. Open GlobalProtect if it is not already open.
You will likely see the GlobalProtect icon in the task bar at the top (Mac) or bottom (PC) of your screen.
Don't see it there? You should be able to go to:
- Mac: Go > Applications > GlobalProtect
- PC: Start > Palo Alto Networks > GlobalProtect
2. Enter gpft.fullerton.edu as the portal address and then click Connect.
After you enter the portal address, GlobalProtect should save it and you won't have to enter it again on this computer. You'll just click Connect.
- Enter gpft.fullerton.edu in the portal address field.
- Then click Connect.
3. Authenticate with Duo
Keychain fob can be obtained by contacting the Help Desk at [email protected] or 657-278-7777.
3.2. On the login window, enter your campus username. In the password field, enter your campus password followed by a comma and then the passcode (e.g., ThisIsMyCampusPassword123,787063). Then click Sign In.
- Type your campus username
- Type your campus password, followed by a comma, and then the passcode from your token/fob (e.g., ThisIsMyCampusPassword123,787063).
- Click Sign In.
3.3. Does GlobalProtect say "Still working?" You may need to generate a new passcode on your keychain fob and re-enter your username and password with the updated passcode.
The security message times out if you wait too long to authenticate your access. You may need to generate a new passcode on your keychain fob and re-enter your username and password with the updated passcode.
4. Mac users may see a series of pop-up messages asking for permission to access items or filter content on your computer. Please choose OK or Allow.
Typically you will only see these pop-up messages the first time you connect to this portal address.
5. Congratulations! Your GlobalProtect is now connected to the campus VPN.
You can click Disconnect when you are ready to disconnect from VPN.
6. You can now connect to the remote desktop or resources that you need to access. You can also close the GlobalProtect pop-up window if you see it.
Please contact the service owner of the campus resource to ensure that your access has been properly enabled if you experience issues connecting to the resource.
To connect to your campus computer, view Remote Desktop to your Campus Computer Using the Campus VPN.
Need More Help?
Faculty/Staff - contact the IT Help Desk at [email protected] or 657-278-7777.
Which VPN do you want to connect to?
Connect to myvpn.fullerton.edu
1. Open GlobalProtect if it is not already open.
You will likely see the GlobalProtect icon in the task bar at the top (Mac) or bottom (PC) of your screen.
Don't see it there? You should be able to go to:
- Mac: Go > Applications > GlobalProtect
- PC: Start > Palo Alto Networks > GlobalProtect
2. Enter myvpn.fullerton.edu as the portal address. Then click Connect.
After you enter the portal address, GlobalProtect should save it and you won't have to enter it again on this computer. You'll just click Connect.
- Enter myvpn.fullerton.edu as the portal address.
- Click Connect.
3. Mac users may see a required pop-up asking for access to your keychain. Enter the login password you use for your Mac and then click Always Allow.
- Enter the login password for your Mac. This is the password that you use when you log on to your Mac.
- Click Always Allow.
4. Enter your campus username and password. Then click Sign In.
- Enter your campus username and password. This is the same username/password that you use for the campus portal.
- Click Sign In.
5. Go to your device to approve the Duo login request.
If you don't see the push notification in your notifications, open the Duo Mobile app to view the request.
6. Does GlobalProtect say "Still working?" Open the Duo app on your device to check for the Duo login request and approve it.
The Duo login request will time out if you wait too long to approve it. You may have to click Disconnect and try connecting to GlobalProtect again.
7. Mac users may see a series of pop-up messages asking for permission to access items or filter content on your computer. Please choose OK or Allow.
Typically you will only see these pop-up messages the first time you connect to this portal address.
8. Congratulations! Your GlobalProtect is now connected to the campus VPN.
When you're ready to stop using Duo, click Disconnect.
9. You can now connect to the remote desktop or resources that you need to access.
Please contact the service owner of the campus resource to ensure that your access has been properly enabled if you experience issues connecting to the resource.
Need More Help?
Students - contact the Student IT Help Desk at [email protected] or 657-278-8888.
Connect to csufvpn.fullerton.edu
The GlobalProtect app is already installed on your rollout laptop and the app will automatically run when you log in to your laptop. The connection to the csufvpn.fullerton.edu VPN portal is also already set up for you.
1. Open GlobalProtect if it is not already open.
You will likely see the GlobalProtect icon in the task bar at the top (Mac) or bottom (PC) of your screen.
Don't see it there? You should be able to go to:
- Mac: Go > Applications > GlobalProtect
- PC: Start > Palo Alto Networks > GlobalProtect
3. GlobalProtect will likely automatically try to connect to csufvpn.fullerton.edu. If not, make sure that the csufvpn.fullerton.edu portal address is selected and then click Connect.
Depending on the network that you are connected to, you may find that GlobalProtect automatically starts connecting to csufvpn.fullerton.edu. In other cases, you may have to select csufvpn.fullerton.edu from a drop-down menu and then click Connect.
4. If prompted, enter your campus username and password. Then click Sign In.
- Enter your campus username and password. This is the same information you enter to log on to the campus portal.
- Then click Sign In.
5. Mac users may see a series of pop-up messages asking for permission to access items or filter content on your computer. Please choose OK or Allow.
Typically you will only see these pop-up messages the first time you connect to this portal address.
7. You can now connect to the remote desktop or resources that you need to access.
Please contact the service owner of the campus resource to ensure that your access has been properly enabled if you experience issues connecting to the resource.
To connect to your campus computer, view Remote Desktop to your Campus Computer Using the Campus VPN.
8. When you are ready to disconnect, click on the menu at the top right of the GlobalProtect app.
You won't see a Disconnect option when using csufvpn.fullerton.edu as it is designed to run all the time. However, you can disable GlobalProtect when you do not need to be connected to VPN.
Need More Help?
Faculty/Staff - contact the IT Help Desk at [email protected] or 657-278-7777.
Connect to gpst.fullerton.edu
1. Open GlobalProtect if it is not already open.
You will likely see the GlobalProtect icon in the task bar at the top (Mac) or bottom (PC) of your screen.
Don't see it there? You should be able to go to:
- Mac: Go > Applications > GlobalProtect
- PC: Start > Palo Alto Networks > GlobalProtect
2. Enter gpst.fullerton.edu as the portal address and then click Connect.
After you enter the portal address, GlobalProtect should save it and you won't have to enter it again on this computer. You'll just click Connect.
- Enter gpst.fullerton.edu in the portal address field.
- Then click Connect.
3. Authenticate with Duo
Keychain fob can be obtained by contacting the Help Desk at [email protected] or 657-278-7777.
3.2. On the login window, enter your campus username. In the password field, enter your campus password followed by a comma and then the passcode (e.g., ThisIsMyCampusPassword123,787063). Then click Sign In.
- Type your campus username
- Type your campus password, followed by a comma, and then the passcode from your token/fob (e.g., ThisIsMyCampusPassword123,787063).
- Click Sign In.
3.3. Does GlobalProtect say "Still working?" You may need to generate a new passcode on your keychain fob and re-enter your username and password with the updated passcode.
The security message times out if you wait too long to authenticate your access. You may need to generate a new passcode on your keychain fob and re-enter your username and password with the updated passcode.
4. Mac users may see a series of pop-up messages asking for permission to access items or filter content on your computer. Please choose OK or Allow.
Typically you will only see these pop-up messages the first time you connect to this portal address.
5. Congratulations! Your GlobalProtect is now connected to the campus VPN.
You can click Disconnect when you are ready to disconnect from VPN.
6. You can now connect to the remote desktop or resources that you need to access.
Please contact the service owner of the campus resource to ensure that your access has been properly enabled if you experience issues connecting to the resource.
To connect to your campus computer, view Remote Desktop to your Campus Computer Using the Campus VPN.
Need More Help?
Faculty/Staff - contact the IT Help Desk at [email protected] or 657-278-7777.
Students - contact the Student IT Help Desk at [email protected] or 657-278-8888.
Connect to gpft.fullerton.edu
1. Open GlobalProtect if it is not already open.
You will likely see the GlobalProtect icon in the task bar at the top (Mac) or bottom (PC) of your screen.
Don't see it there? You should be able to go to:
- Mac: Go > Applications > GlobalProtect
- PC: Start > Palo Alto Networks > GlobalProtect
2. Enter gpft.fullerton.edu as the portal address and then click Connect.
After you enter the portal address, GlobalProtect should save it and you won't have to enter it again on this computer. You'll just click Connect.
- Enter gpft.fullerton.edu in the portal address field.
- Then click Connect.
3. Authenticate with Duo
Faculty and staff can obtain a token/keychain fob bycontacting the Help Desk at [email protected] or 657-278-7777.
3.2. On the login window, enter your campus username. In the password field, enter your campus password followed by a comma and then the passcode (e.g., ThisIsMyCampusPassword123,787063). Then click Sign In.
- Type your campus username
- Type your campus password, followed by a comma, and then the passcode from your token/fob (e.g., ThisIsMyCampusPassword123,787063).
- Click Sign In.
3.3. Does GlobalProtect say "Still working?" You may need to generate a new passcode on your keychain fob and re-enter your username and password with the updated passcode.
The security message times out if you wait too long to authenticate your access. You may need to generate a new passcode on your keychain fob and re-enter your username and password with the updated passcode.
4. Mac users may see a series of pop-up messages asking for permission to access items or filter content on your computer. Please choose OK or Allow.
Typically you will only see these pop-up messages the first time you connect to this portal address.
5. Congratulations! Your GlobalProtect is now connected to the campus VPN.
You can click Disconnect when you are ready to disconnect from VPN.
6. You can now connect to the remote desktop or resources that you need to access.
Please contact the service owner of the campus resource to ensure that your access has been properly enabled if you experience issues connecting to the resource.
To connect to your campus computer, view Remote Desktop to your Campus Computer Using the Campus VPN.
Need More Help?
Faculty/Staff - contact the IT Help Desk at [email protected] or 657-278-7777.
Students - contact the Student IT Help Desk at [email protected] or 657-278-8888.