IT Knowledge BaseTraining InformationIT Training Accessing IT Training CoursesTroubleshooting Common Issues with Online Courses (Workflow)

Troubleshooting Common Issues with Online Courses (Workflow)

This article covers how to troubleshoot common issues with online IT Training courses in the Employee Training Center.

Click on the answer to each question for a personalized answer to your issue.

Does the course seem "stuck" on a slide?

Try clicking on the Play button in the playbar at the bottom of the course.

Occasionally, an IT Training online course will appear to be "stuck" on a screen. Try clicking on the play button in the playbar at the bottom of the window.

The course should continue playing and will move to the next screen within a minute.

Did you get to the end of the course, but it does not appear to have saved your completion?

When you open the course again, did it take you back to the very beginning of the course?

Your Adobe Flash Player settings are probably the issue.

You may have missed or skipped a slide. Check for checkmarks next to each slide in the table of contents

The table of contents on the left side of the training class will show a checkmark next to each slide that you have completed.

If you have gotten to the end of the training but the course is still showing as incomplete, look at the table of contents to see if any slides are missing a checkmark.

If a slide is missing a checkmark, click on the slide just before it (i.e. if slide 100 is missing a checkmark, click on slide 99). Complete the slide and then you can move to the slide you are missing so you can complete it.

Once you have completed the missing slide, you should be able to close out the training and then the Employee Training Center will show it as complete.

What web browser are you using?

Great! Let's try clearing your browser's cache next.

Did that resolve your issue?

Great, glad we could help!

Okay, let's try disabling your pop-up blocker.

Did that resolve your issue?

Great, glad we could help!

Okay, let's try checking your Adobe Flash Player settings.

View this Employee Training Center article on enabling Flash and pop-ups to determine if an issue with Adobe Flash Player is preventing the course from launching.

You can also view this Employee Training Center online video on adjusting your Adobe Flash settings and pop-up blocker.

Did that resolve your issue?

Great, glad we could help!

Contact the Employee Training Center for additional assistance.

Contact the Employee Training Center at 657-278-2064 or [email protected].

Please let them know the specific issue you are experiencing, including screenshots if you have them, as well as the steps that you followed in this article.

Switch to Google Chrome or Mozilla Firefox.

Google Chrome and Mozilla Firefox are the recommended web browsers for the Employee Training Center. Please switch to another browser and try again.

Congratulations, you are done!