Account Lockout Notifications

This article will demonstrate how CSUF faculty, staff, and student employees can sign up to receive account lockout notifications on their mobile device by text and unlock their account.

Please note that this feature is NOT available for students at this time.

Student employees can only use this feature for their zz email accounts (e.g., [email protected]) and not their student email accounts.

1. Log in to the campus portal with your username and password.

Viewing Logging into the Campus Portal for details on accessing the campus portal.

2. Click on the Profile drop-down menu and select Account Settings.

portal profile menu

You can also click on your profile picture on the far left of the screen.

  1. Click on the Profile drop-down menu.
  2. Select Account Settings.

3. Scroll down to the Employee Account Settings section and click on Campus Alerts and Notifications.

Note that if you are also a student, you will see a Campus Alerts and Notifications option in your Student Account Settings section. That notification system will NOT send you account lockout notifications.

employee account settings

4. Enter your 10 digit phone number. Then click Update & Verify.

campus alerts and notifications preferences
  1. Enter the 10 digit phone number where you wish to receive notifications.
  2. If you wish to be notified at a second phone number, you can enter an alternative 10 digit phone number as well.
  3. Then click Update & Verify.

5. Next, select Notification Preferences.

cell updated

6. A new window/tab will open with your notification preferences. In the Account Lockout row, ensure that the Mobile Phone option is enabled. Double check that the Night mode option is set the way you would like. You can close this window/tab when you are done; your changes are automatically saved.

When an option is green (white on the right), that option is enabled. When an option is gray (white on the left), that option is disabled.

Notification Preferences
  1. Locate the Account Lockout row and make sure that the Mobile Phone option is enabled.
  2. Note there is a Night mode option that when enabled means that you will not get ANY of the notifications shown on this page between 10pm - 7am (PST). Depending on your preferences and your time zone, you may want to disable Night mode.

Need more help?

Contact the IT Help Desk at [email protected] or 657-278-7777 for additional assistance.