IT Knowledge BaseSpecial TopicsDropbox Dropbox for StudentsStudents: Checking for an Existing Personal Dropbox Account

Students: Checking for an Existing Personal Dropbox Account

This guide shows you the steps to check if you have an existing personal Dropbox account. This is especially important to check if you have an existing personal Dropbox account tied to an @csu.fullerton.edu email address as you will run into issues in signing up for a CSUF Student Dropbox for Business account if you already have a personal Dropbox tied to your @csu.fullerton.edu email account. You may also use this same process to check for a personal Dropbox tied to a personal email address.

NOTE: This process may take up to 10 minutes if you have an existing account.

1. Open your internet browser to Dropbox.

Dropbox.com website

Open your browser to Dropbox.

2. Click on Sign in at the top right of the page.

Dropbox website sign link

3. Click Forgot your password?

Dropbox sign in screen

4. Enter your email address and then click Submit.

Forgot password screen

4.1. A message will appear at the top of the screen saying that an email will be sent with further instructions if a Dropbox account is associated with the email address.

It may take a few minutes to receive the email.

Email will be sent notification

5. Open your email account and look for an email from Dropbox ([email protected]) with the subject Dropbox password reset. If you don't receive one, check your spam/junk folder.

If you did not receive a email, there isn't a Dropbox account attached to your email address. You can skip the rest of the instructions in this document.

6. If you did receive an email, open it and click on Reset password.

Reset password email

7. Enter a new password twice and then click Submit. Make sure that you remember this password!

Change password screen

8. You’re done! You’ll see a confirmation that the password change was saved. You can now move on to convert your account to a CSUF Student Dropbox for Business account.

Password changed successfully notification

Ready to convert your personal @csu.fullerton.edu Dropbox to a Dropbox for Business account? Go to the CSUF Dropbox for Business website for Students and click on the Dropbox Setup button.

Need More Help?

Contact the Student IT Help Desk at [email protected] or 657-278-8888.

Additional training materials are available at the CSUF Dropbox for Business website for Students.

Dropbox Help Center