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Finding Your Operating System Version and MAC Address

This article will cover how to find the Operating System Version and MAC Address on commonly used devices.

What is an Operating System Version?

An Operating System (OS) is the software that provides basic functionality for the device. Examples include Windows, iOS, Android, Linux, etc. The Operating System version refers to the specific stage of the OS. Each version includes security updates and bug fixes and may have differences in the interface and features. Some examples of OS versions are Windows 10, iOS 15.2.1, Android Cupcake, etc.

Select your device to view instructions on how to find what OS version it's running.

Windows PC Computer
1. Open the System Information app.
Windows search with System Information app

A. Click the magnifying glass icon to open Search.
B. Search for System Information.
C. Click on System Information.

2. View the Windows OS version.
System Information window with OS information

The OS name and version will be listed in the System Information window.

Mac Computer
1. Click the Apple icon to open the Apple menu. Then select About This Mac.
Apple menu

A. Open the Apple menu by clicking the Apple icon.
B. Click About This Mac from the menu, which will open a new window.

2. View the macOS version.
About This Mac window

The device information will appear in the window, with the OS version at the top.

iOS Device (iPad, iPhone, Apple Watch)
1. Tap the Settings icon.
iPhone Settings icon

Tap on the gear icon to open the settings app.

2. Tap General.
iPhone Settings menu
3. Tap About.
iPhone General Settings menu
4. View the iOS version, labeled as Software Version.
iPhone Software Version in About menu

The Software Version is the OS version running on the device.

Android Phone/Tablet

These instructions were made using a Galaxy S10e on Android 11 and may vary slightly from what is seen on other models.

1. Tap the Settings icon.
Android Settings icon

A. Tap on the gear icon to open settings.

2. Scroll down and then tap About Phone.
Settings menu
3. Tap Software Information.
About Phone menu
4. View the Android version.
Android version

The Android Version is the OS version running on the device.

Android OS versions are often given dessert-themed nicknames like Cupcake, Red Velvet Cake, or KitKat, but you should always provide the OS number to tech support.

What is a MAC address?

MAC stands for Media Access Control. A MAC address is a permanent, unique identifier assigned to a device's network adapter/s. It consists of 12 alphanumeric characters separated into pairs by colons or hyphens. The MAC address may be referred to by other names such as physical address, Wi-Fi address, etc.

Select your device to view instructions on how to find its MAC address.

Windows 10 PC Computer
1. Open a Command Prompt.
Windows search with Command Prompt app

A. Click the magnifying glass icon to open Search.
B. Type cmd into the search bar.
C. Click on Command Prompt.

2. In the Command Prompt window, type ipconfig /all and press Enter.
Command Prompt window

Type ipconfig /all into the window and hit the Enter key.

3. Scroll to find the MAC address, which will be labeled Physical Address.
MAC Addresses in Command Prompt window

If you need your wireless MAC address, look for the section labeled as Wi-Fi. If you need your wired MAC address, look for the section labeled as Ethernet.

If you're working with tech support and you're not sure which MAC address you need to provide, give them both and identify which is the Wi-Fi MAC address and which is the Ethernet MAC address.

Mac OS X Computer
1. Click the Apple icon to open the Apple menu. Then select System Preferences.
Apple menu

A. Open the Apple menu by clicking the Apple icon.
B. Click System Preferences from the menu.

2. Click Network.
System Preferences window
3. Click on the connection you want the MAC address for and then click on the Advanced button.
Network window
  1. Click on Wi-Fi to get the wi-fi MAC address.
  2. Click on the LAN connection to get the wired/ethernet MAC address.
  3. Then click on Advanced.
4. View the MAC Address.
Wi-Fi MAC Address
View the Wi-Fi MAC address at the bottom of the window.
Wi-Fi window with MAC address
Ethernet MAC Address
1. Click on the Hardware tab.
Hardware tab
2. View the Ethernet MAC address.
LAN/Ethernet MAC address
iOS Device (iPad, iPhone, Apple Watch)
1. Tap the Settings icon.
iPhone Settings icon

Tap on the gear icon to open the settings app.

2. Tap General.
Settings menu
3. Tap About.
General Settings menu
4. Scroll to find the MAC address, which will be labeled Wi-Fi Address.
Wi-Fi address in About menu

The Wi-Fi address is your device's MAC address.

Android Phone/Tablet

These instructions were made using a Galaxy S10e on Android 11 and may vary slightly from what is seen on other models.

1. Tap the Settings icon.
Android Settings icon

A. Tap on the gear icon to open settings.

2. Tap Connections.
Connections settings
3. Tap Wi-Fi.
Wi-Fi settings
4. Tap the gear icon next to the current network.
Gear icon next to network name
5. Tap Advanced and scroll to view the MAC address.
Advanced information with MAC address

A. Tap Advanced to reveal more information about the network.
B. View the MAC address.

Need More Help?

Faculty and Staff should contact the IT Help Desk at [email protected] or 657-278-7777 for additional assistance.

Students should contact the Student IT Help Desk at [email protected] or 657-278-8888 for additional assistance.