Requesting a One-time Bypass Code for Duo
This article covers how faculty and staff can request a one-time bypass code for Duo in case you don't have your 2FA device with you. You should get this bypass code before attempting to log in to the portal or Global Protect VPN as you will need to have it ready to enter.
You need to have already provided an off campus email address in your portal settings. If you need help doing so, view the article on how to Update Your Off Campus Email.
Choose how you want to request a one-time bypass code:
What's the difference?
Generally, there are fewer steps to request a bypass code using the Duo Devices Management page.
1. Open your browser to the CSUF homepage and click Portal for Students, Faculty and Staff.
- Open your browser to the CSUF homepage.
- Then click on Portal for Students, Faculty and Staff.
2. Click Need help logging in? on the campus portal login screen.
3. Select Faculty or Staff.
4. Select I need a code for DUO Authentication.
5. Enter your campus username and password. Place a checkmark next to I'm not a robot. Then click Login.
You may also be prompted to complete a captcha verification after clicking on I'm not a robot.
- Enter your campus username and password. This is the same login/password that you use for the campus portal.
- Place a checkmark next to I'm not a robot.
- Then click Login.
6. You will see a confirmation that a one-time code has been sent to your off-campus email address.
7. Check your off campus email for an email from [email protected] with your one-time code.
8. Log in to the portal (or other campus app/resource). At the Duo prompt, click Other options.
9. Select Bypass code.
10. Enter the code you received in your off-campus email. Then click Verify.
- Enter the bypass code that you received in your off-campus email.
- Then click Verify.
11. You're done! Your login should complete automatically.
1. Open your web browser to the CSUF Duo Devices Management website.
Go to the CSUF Duo Devices Management website.
2. Enter your campus username and password. Place a checkmark next to I'm not a robot. Then click Login.
You may also be prompted to complete a captcha verification after clicking on I'm not a robot.
- Enter your campus username and password. This is the same login/password that you use for the campus portal.
- Place a checkmark next to I'm not a robot.
- Then click Login.
3. Click Get one-time authentication code at the bottom of the page.
4. You will see a confirmation that a one-time code has been sent to your off-campus email address.
5. Check your off campus email for an email from [email protected] with your one-time code.
6. Log in to the portal (or other campus app/resource). At the Duo prompt, click Other options.
7. Select Bypass code.
8. Enter the code you received in your off-campus email. Then click Verify.
- Enter the bypass code that you received in your off-campus email.
- Then click Verify.
9. You're done! Your login should complete automatically.
Need More help?
Contact the IT Help Desk at [email protected] or 657-278-7777