IT Knowledge BaseGeneral TopicsSecurity External User Account RequestCompleting the External User Account Request Form

Completing the External User Account Request Form

This article covers how to request an account for a non-CSUF user, including scholars, researchers, off-campus students, service contractors, or other non-CSUF employees.

External user accounts expire after one year and need to be reactivated yearly for continuous access.

External User Account Request Workflow

Form workflow
  • The Sponsor initiates the form.
  • The form is routed to the Account Requestor—the external entity who is requesting access (e.g. service contractor, non-CSUF student, etc.)
  • If the requestor is a minor (e.g. high school student), the Requestor's Guardian must sign the form.
  • The form is routed to the sponsor’s Manager (Department Chair or MPP).
  • The Department IT Coordinator (DITC) verifies that all appropriate signatures have been collected and submits the account request.

Before starting, the Sponsor should have following information on hand:

  • Account Requestor name, email, and cell number
  • Reason why access is needed
  • Sponsoring department Manager and DITC emails
  • Legal Guardian name and email for requestors under 18 years old
  • Company name and email if Account Requestor is a service contractor

Select your role:

External Account Requestor

1. Open the email from CSUF Information Security Officer with the subject line Signature requested on "External User Account Request Form_v5". Then, click Review and sign.

Adobe Sign email

2. Click Continue to accept the Adobe Terms of Use and proceed to the form.

Adobe Terms of Service agreement

3. Click the Start arrow to go to the section you need to complete.

Adobe Sign arrow guide

4. Click the Click here to sign box under Account Requestor Signature.

The form autopopulates the Date Signed field.

Account Requestor Signature field

Select how you would like to sign the document:

Type my signature
4.1. Type your full name onto the signature line. Then, click Apply.
Typed signature line
  1. Click the Type icon.
  2. Click on the signature line and then type your full name.
  3. Click Apply.
Draw my signature
4.1. Sign onto the signature line. Then, type your full name into the text box below. Click Apply.
Drawn signature line
  1. Click the Draw icon.
  2. Use your mouse/stylus to draw your signature onto the signature line.
  3. Type your full name into the text box.
  4. Click Apply.
Upload image from my computer
4.1. Click Select image to upload a file from your computer. Then, type your full name into the text box below. Click Apply.
Image signature screen
  1. Click the Image icon.
  2. Click Select image, then choose an image file to upload.
  3. Type your full name into the text box.
  4. Click Apply.
Sign with my mobile device
4.1. If you would like to use a mobile device to draw or capture your signature, enter your mobile number into the text field. Then, click Send.
Enter mobile screen
  1. Click the Mobile icon.
  2. Enter your mobile number into the data field.
  3. Click Send.

The link will expire after five minutes.

Acrobat Sign text
4.3. Tap Draw to draw your signature. Use your finger or stylus to sign on the signature line. Then, tap Done.
Mobile draw signature screen
  1. Tap the Draw icon.
  2. Use your finger/stylus to draw your signature onto the signature line.
  3. Tap Done.
4.4. Tap Image to use an image. Tap Select image to upload an image from your mobile device. Then, tap Done.
Mobile select image screen
  1. Tap the Image icon.
  2. Tap Select Image, then choose an image file to upload.
  3. Tap Done.
4.5. The screen will confirm the signature was successfully sent. Return to your computer to continue.
Signature successful screen

5. A message will appear at the bottom of the screen. Check the box to indicate that you accept the agreement. Then, click Click to Sign.

Agreement click to sign

6. The screen will show confirmation that you have finished signing the form and that it is being routed to the next signer.

If you are a minor, your guardian will be the next person required to sign the form. If you are not a minor, the form will proceed to your sponsor's manager.

You can download a PDF of the form by clicking download a copy. You will also receive an email with a link to the document after all required signatures have been collected.

Complete screen
Requestor's Guardian

1. Open the email from CSUF Information Security Officer with the subject line Signature requested on "External User Account Request Form_v5". Then, click Review and sign.

Adobe Sign email

2. Click Continue to accept the Adobe Terms of Use and proceed to the form.

Adobe Terms of Service agreement

3. Click the Start arrow to go to the section you need to complete.

Adobe Sign arrow guide

4. Click the Click here to sign box under Account Requestor Guardian Signature.

The form autopopulates the Date Signed and Account Requestor Guardian Email fields. Your name will populate after adding your signature.

Requestor Guardian Signature field

Select how you would like to sign the document:

Type my signature
4.1. Type your full name onto the signature line. Then, click Apply.
Typed signature line
  1. Click the Type icon.
  2. Click on the signature line and then type your full name.
  3. Click Apply.
Draw my signature
4.1. Sign onto the signature line. Then, type your full name into the text box below. Click Apply.
Drawn signature line
  1. Click the Draw icon.
  2. Use your mouse/stylus to draw your signature onto the signature line.
  3. Type your full name into the text box.
  4. Click Apply.
Upload image from my computer
4.1. Click Select image to upload a file from your computer. Then, type your full name into the text box below. Click Apply.
Image signature screen
  1. Click the Image icon.
  2. Click Select image, then choose an image file to upload.
  3. Type your full name into the text box.
  4. Click Apply.
Sign with my mobile device
4.1. If you would like to use a mobile device to draw or capture your signature, enter your mobile number into the text field. Then, click Send.
Enter mobile screen
  1. Click the Mobile icon.
  2. Enter your mobile number into the data field.
  3. Click Send.

The link will expire after five minutes.

Acrobat Sign text
4.3. Tap Draw to draw your signature. Use your finger or stylus to sign on the signature line. Then, tap Done.
Mobile draw signature screen
  1. Tap the Draw icon.
  2. Use your finger/stylus to draw your signature onto the signature line.
  3. Tap Done.
4.4. Tap Image to use an image. Tap Select image to upload an image from your mobile device. Then, tap Done.
Mobile select image screen
  1. Tap the Image icon.
  2. Tap Select Image, then choose an image file to upload.
  3. Tap Done.
4.5. The screen will confirm the signature was successfully sent. Return to your computer to continue.
Signature successful screen

5. A message will appear at the bottom of the screen. Check the box to indicate that you accept the agreement. Then, click Click to Sign.

Agreement click to sign

6. The screen will show confirmation that you have finished signing the form and that it is being routed to the next signer.

You can download a PDF of the form by clicking download a copy. You will also receive an email with a link to the document after all required signatures have been collected.

Complete screen
Manager

1. Open the email from CSUF Information Security Officer with the subject line Signature requested on "External User Account Request Form_v5". Then, click Review and sign.

Adobe Sign email

2. Click Continue to accept the Adobe Terms of Use and proceed to the form.

Adobe Terms of Service agreement

3. Click on the Start arrow to go to the section you need to complete.

Adobe Sign arrow guide

4. Click the Click here to sign box under Dept Chair / MPP Signature.

The form autopopulates the Date Signed and email fields.

Manager Signature field

Select how you would like to sign the document:

Type my signature
1. Type your full name onto the signature line. Then, click Apply.
Typed signature line
  1. Click the Type icon.
  2. Click on the signature line and then type your full name.
  3. Click Apply.
Draw my signature
1. Sign onto the signature line. Then, type your full name into the text box below. Click Apply.
Drawn signature line
  1. Click the Draw icon.
  2. Use your mouse/stylus to draw your signature onto the signature line.
  3. Type your full name into the text box.
  4. Click Apply.
Upload image from my computer
1. Click Select image to upload a file from your computer. Then, type your full name into the text box below. Click Apply.
Image signature screen
  1. Click the Image icon.
  2. Click Select image, then choose an image file to upload.
  3. Type your full name into the text box.
  4. Click Apply.
Sign with my mobile device
1. If you would like to use a mobile device to draw or capture your signature, enter your mobile number into the text field. Then, click Send.
Enter mobile screen
  1. Click the Mobile icon.
  2. Enter your mobile number into the data field.
  3. Click Send.

The link will expire after five minutes.

Acrobat Sign text
3. Tap Draw to draw your signature. Use your finger or stylus to sign on the signature line. Then, tap Done.
Mobile draw signature screen
  1. Tap the Draw icon.
  2. Use your finger/stylus to draw your signature onto the signature line.
  3. Tap Done.
4. Tap Image to use an image. Tap Select image to upload an image from your mobile device. Then, tap Done.
Mobile select image screen
  1. Tap the Image icon.
  2. Tap Select Image, then choose an image file to upload.
  3. Tap Done.
5. The screen will confirm the signature was successfully sent. Return to your computer to continue.
Signature successful screen

5. Enter your phone number or extension.

Manager phone number

6. A message will appear at the bottom of the screen. Check the box to indicate that you accept the agreement. Then, click Click to Sign.

Agreement click to sign

7. The screen will show confirmation that you have finished signing the form and that it is being routed to the DITC for approval.

You can download a PDF of the form by clicking download a copy. You will also receive an email with a link to the document after all required signatures have been collected.

Complete screen
Department IT Coordinator (DITC)

1. Open the email from CSUF Information Security Officer with the subject line Approval requested on "External User Account Request Form_v5". Then, click Review and approve.

Adobe Sign email

2. Click Continue to accept the Adobe Terms of Use and proceed to the form.

Adobe Terms of Service agreement

3. Click on the Start arrow to go to the section you need to complete.

Adobe Sign arrow guide

4. Click the Enter your full name box under Department IT Coordinator Name. Then, type in your name.

The form autopopulates the email field.

DITC name field

5. A message will appear at the bottom of the screen. Check the box to indicate that you accept the agreement. Then, click Click to Sign.

Agreement click to sign

6. The screen will show confirmation that you have finished signing the form and that it is being routed to the Information Security Office (ISO).

You can download a PDF of the form by clicking download a copy. You will also receive an email with a link to the document after all required signatures have been collected.

Complete screen

7. After receiving ISO's approval, submit the account request via Account Management in the IT Service Desk.

IT Service Desk homepage

Need More Help?

For training and how-to assistance, contact IT Training at 657-278-5647 or [email protected].

For technical assistance, contact the IT Helpdesk at 657-278-7777 or [email protected].