Call and Voicemail Delegation
Zoom Phone allows users to set delegates to handle calls on their behalf and share voicemail inbox access. This guide goes over how users assign and remove delegates as well as how delegates accept call delegation requests.
Call Delegation
Delegates can make and receive calls on the delegator's behalf as well as view their call history.
A delegator can have up to 15 delegates. Delegates can be assigned to a maximum of 32 delegators.
2. Select Phone from the navigation panel on the left. Then, click Settings.
- From the navigation panel, click Phone.
- Click the Settings heading.
3. Scroll down to the Delegation & Assistant section. Then, click Set.
If this is not your first time adding a delegate, the link will say Add instead of Set.
4. Use the drop-down menu to select whether your delegate is a User or Common Area Phone. Then, enter the name or extension of the delegate. Click Invite to send the delegation request.
- Select User or Common Area Phone from the drop-down menu.
- Enter the name or extension of the user or phone line.
- Click Invite to send a delegation request to the intended delegate.
2. Select Phone from the navigation panel on the left. Then, click Settings.
- From the navigation panel, click Phone.
- Click the Settings heading.
Only delegators can remove a delegate. The delegate will not be able to remove the delegation privileges themselves.
2. Select Phone from the navigation panel on the left. Then, click Settings.
- From the navigation panel, click Phone.
- Click the Settings heading.
Voicemail Delegation
Delegates will be able to access shared voicemails in the desktop client, web portal, mobile app, and desk phone.
Delegates can to listen to the delegator's voicemails and return the call on the their behalf but won't be able to delete the delegator's voicemails.
Once a delegate's information is entered, they are automatically granted access to your voicemail.
You may want to send them an email to let them know you've added them as a delegate since Zoom does not notify them otherwise.
2. Select Phone from the navigation panel on the left. Then, click Settings.
- From the navigation panel, click Phone.
- Click the Settings heading.
3. Scroll down to the Others section to find Voicemail & Videomail. Then, click Set.
If this is not your first time adding a delegate, the link will say Add instead of Set.
Need More Help?
View the Troubleshooting & Resources guide.
View Zoom's support guide for Zoom Phone.
Contact the IT Help Desk at [email protected] or 657-278-7777 for additional assistance.