IT Knowledge BaseGeneral TopicsTelecomZoom PhoneTransition a Call from One Device to Another (Call Flip)

Transition a Call from One Device to Another (Call Flip)

This article covers how users can use the Call Flip feature to transition a call from their Zoom desktop app to their Zoom mobile app (and vice versa).

Transition a Call from Desktop App to Mobile App

1. Click the Hold button in the desktop in-call controls to place the call on hold.

Hold button in desktop client

2. On the Zoom mobile app, tap Phone. Then, tap the Lines button. Finally, tap the hold icon next to the call you want to pick up.

Lines screen in mobile
  1. Open the Zoom mobile app and tap Phone.
  2. Tap the Lines icon to view the call on hold.
  3. Tap the round blue hold icon next to the call to answer it on the mobile app.

3. You've flipped the call to your mobile!

It may take a few moments for the call to connect. The timeclock will start when you've connected to the call.

Answered call in mobile app
Transition a Call from Desktop App to Mobile App

1. Tap the Hold button in the mobile in-call controls to place the call on hold.

Hold button in mobile app

2. On the Zoom desktop client, click Phone. Then, click the Lines button. Finally, click the hold icon next to the call you want to pick up.

Lines screen in desktop client
  1. Open the Zoom desktop client and click Phone.
  2. Click the Lines icon to view the call on hold.
  3. Click the round blue hold icon next to the call to answer it on the desktop client.

3. You've flipped the call to your desktop client!

It may take a few moments for the call to connect. The timeclock will start when you've connected to the call.

Answered call in desktop app

Need More Help?

View the Troubleshooting & Resources guide.

View Zoom's support guide for Zoom Phone.

Contact the IT Help Desk at [email protected] or 657-278-7777 for additional assistance.