IT Knowledge BaseGeneral TopicsSecurityStudents: Two-Factor Authentication (2FA)Duo Universal Prompt for Microsoft Apps and Authentication

Duo Universal Prompt for Microsoft Apps and Authentication

This article covers how the Duo Universal Prompt will impact campus users logging into Microsoft applications and campus applications that use the Microsoft authentication process.

When is this change happening?

  • Microsoft apps and authentication for faculty, staff, and students (June 22nd, 2023 at 9am)

What is impacted?

This update impacts logging in to Microsoft applications online (e.g., Outlook, Word, Excel, Teams, etc.), signing in to Microsoft desktop applications on your computer, and campus applications that use Microsoft authentication (e.g., Adobe Creative Cloud, Assessment, Clockwork, Carousel, Minitab, iFullerton, Splashtop Business, etc.).

How does Duo universal prompt impact logging in to Microsoft apps?

You will likely be prompted to authenticate with Duo the next time you log in to a Microsoft app online or to other campus apps online such as accessing your campus Adobe account on the web, but desktop apps should not prompt you to authenticate again immediately.

What does the new Microsoft authentication process look like?

You'll still enter your campus email address and password on a Microsoft authentication page.

CSUF Faculty/Staff authentication page

Then you will be taken to a Duo authentication page. By default, Duo will choose the most secure method of authentication based on the devices you have added to Duo and automatically send a push/text/call to that device. However, you can click Other options to choose another option.

Duo authentication methods from most to least secure:

  1. Verified Duo Push
  2. Duo Mobile push approval
  3. Duo Mobile generated passcodes
  4. Hardware token passcodes
  5. SMS passcodes
  6. Phone call approval
Duo authentication page showing a push notification has been sent
  1. Duo will automatically send a push/text/call to your most secure method of authentication. In this example, a Duo push is being sent to an Apple iPhone.
  2. Click Other options to choose a different way to authenticate.

If you choose Other options, click on the authentication method/device you want to use. Or click Need help for additional assistance.

The list is ordered to have the most secure options at the top, so if you have multiple devices added to your Duo account, you will see them grouped by the type of authentication (e.g., Duo Push, Duo Mobile passcode, Hardware token, Text message passcode, Phone call).

Other options for Duo authentication list
  1. Click on the Duo authentication method and device that you want to use to authenticate.
  2. Or click Need help? for additional assistance.

After authenticating, you will have the option remember this device. Click Yes, this is my device to save your authentication for this application for 14 days in this web browser.

is this your device

You're done! In a moment, you will be redirected to the app you are accessing.

success notification

Need More Help?

Vendor guide on Duo Universal Prompt

Faculty/Staff - contact the IT Help Desk at [email protected] or 657-278-7777.

Students - contact the Student IT Help Desk at [email protected] or 657-278-8888.