IT Knowledge Base
User guides relating to IT access, software, services, security, requests, and training.
Topics
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Automatic Call Distribution (ACD) Call Queues 2
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Zoom Phone 16
- Getting Ready for Zoom Phone
- Zoom Phone Quick Start Guides
- Using Zoom Phone Desktop Client Features
- Installing & Using the Zoom Phone Mobile App
- Zoom Web Portal Phone Settings
- Using the Edge E100 and E220 Zoom Phones
- Using the Edge E500 Zoom Phone
- Using the VVX 150 Zoom Phone
- Using the CCX 700 Zoom Phone
- Zoom Phone Voicemail
- Transition a Call from One Device to Another (Call Flip)
- Setting Business Hours & Holiday/Vacation Schedule for Your Zoom Phone
- Call and Voicemail Delegation
- Connecting Your Outlook Account to Zoom
- Troubleshooting & Resources for Zoom Phone
- Using a Shared Line in Zoom Phone
Other Resources
General Topics
- Campus Portal
- Faculty/Staff Email
- Student Email
- IT Service Request Forms
- Passwords
- Security
- Software Guides
- Support Guides
- Network
- Telecom
- TitanCard
Special Topics
- Accessibility
- Asset Inventory
- Dropbox
- Duo Universal Prompt
- Technology Tools
- Titan Direct Access ebooks
- Titan Health Portal
- Zoom
Training Information
- IT Training
- LinkedIn Learning
- Employee Training Center (ETC)