Transitioning from Zoom HIPAA Subaccount to Group

This article covers how users currently in the Zoom HIPAA Subaccount can complete the transition to the Zoom HIPAA Group. All of the specialized HIPAA compliancy settings will remain in effect for your account.

Although you may be prompted with similar steps if you are signing into the Zoom desktop app, it's recommended that you use the Zoom web portal to make this transition and then sign in to the Zoom desktop app.

1. Log in to your campus portal and click Zoom.

Campus portal home page

View detailed instructions on accessing your portal.

  1. Search for the Zoom app using the search bar on the left side of the page.
  2. Click on the Zoom app.

2. Click on the CSUF Zoom Sign In button.

Zoom landing page

3. Click Switch to the New Account.

signing into different Zoom account

4. Click I Acknowledge and Switch.

switch to new zoom account information

5. You will see a notification that an email with further instructions was sent to your campus email account.

email notification has been sent

6. Click on Switch to the new account in the email you receive.

If the button does not work for you, you can copy and paste the URL/link below the button into a web browser.

Zoom notification email

7. Click I Acknowledge and Switch.

switch to new zoom account acknowledgement

8. Your account has been successfully transitioned! You can click Sign in Now to sign in to your Zoom web portal.

transition complete

9. You may want to restart your computer or sign out/sign in on the Zoom desktop app.

Your old account information may be stored in the Zoom desktop app. Restarting your computer is the best way to update your settings. However, you can also sign out of the Zoom desktop app and sign back in. View instructions on signing into the Zoom desktop app.

Need More Help?

Faculty/Staff - contact the IT Help Desk at helpdesk@fullerton.edu or 657-278-7777.

Students - contact the Student IT Help Desk at StudentITHelpDesk@fullerton.edu or 657-278-8888.

View the Zoom Help & Resources article.