1. Handset
2. Speakerphone
3. Camera for video calls and Zoom meetings
4. Home icon
5. Keypad icon
6. History icon
7. Voicemail icon
8. Contacts icon
9. More icon
10. Lines panel
11. Volume button for call ring and for call volume
12. Headset button
13. Speakerphone button
14. Mute button
15. Ring and voicemail indicator light

1. Tap Sign In on the CCX 700 display.
2. Open a web browser on a different device (e.g., a laptop, cell phone, etc.) and go to fullerton.zoom.us/pair.
3. If prompted, sign into the campus portal and authenticate with Duo.
4. Enter the code from the CCX 700 phone in the web browser and then click Continue.
5. On the CCX 700 display, you will see a pop up showing your email address. Tap Yes, it’s me.
6. Tap Allow to allow Zoom to access your location. You’re done!

1. Tap Keypad to use speakerphone or a connected headset. Or pick up the handset.
2. Enter the four-digit extension or 1 + area code + phone number. Then tap the blue phone icon to dial.

1. Tap Contacts.
2. Scroll through the list to find the contact you want to call/meet. Or use the magnifying glass button at the top right to search for a contact.
3. Tap on the phone next to the contact’s name to call them. Or tap the video icon to start a Zoom meeting with them.

• Tap blue Accept icon to answer the call.
• Tap red Decline icon to send the caller to your voicemail.

• Press the volume buttons to the right of the display to adjust the volume: press the plus side to increase the volume and minus side to decrease the volume.  

1. Press the Mute button at the bottom right of the CCX 700 to mute yourself during a phone call or meeting. The button will light up red when you are muted.
2. Press the Mute button again to take yourself off mute.

1. Tap Hold to put the call on hold.
2. Tap Unhold to remove the call from hold.

1. Press Transfer.
2. Select the type of transfer:
   • Direct: transfer directly to another extension
   • Warm: speak to a person before transferring a call to them
   • Voicemail: transfer directly to a person’s voicemail
3. Tap in the Transfer To field to open the keyboard to type in an extension. Or scroll to the contact.
4. Tap on the arrow next to the extension number or contact person that you want to transfer to.
5. For Direct and Voicemail transfers, the call will immediately be transferred.
6. For Warm transfers, wait until the call is answered. Then tap Transfer to transfer the call or tap End to cancel the transfer and return to the original call.

You will see all your upcoming Zoom meetings for the day on Home . If you have connected your Outlook to your Zoom, you will also see non-Zoom meetings listed.

1. While on a call, tap Add Call.
2. Tap in the Add Call field to open the keyboard to type in an extension or phone number. Or scroll to the contact.
3. Tap on the phone icon next to the extension number or contact person that you want to add.
4. When the second call is answered, tap Merge.
   1. If the second call is not answered, tap End. Then tap Unhold to return to the first call.
5. Then tap on the first call and tap Done.
6. Your conference call is now created. You can continue using the Add Call button to add additional callers.

1. While on a call, tap More > Meet.
2. A Zoom meeting will open. If you have the Waiting Room enabled, you will need to admit the other person to start the meeting.

Call Waiting alerts a user who is currently on a phone call that there is another incoming call. On the CCX 700, you will see the new call appear in the Lines panel on the right.

Answer the new incoming call:

• Tap the blue phone icon.
• You will be connected to the new incoming call and the current call will be placed on hold.
• You can tap on each call on the display to go back and forth between them. Or tap the Merge icon to create a conference/3-way call.

Decline the new incoming call:

• Tap the red phone icon.
• The new incoming call will be sent to your voicemail (or your Call Forward/No Answer extension you have enabled).

You will not receive any notifications about incoming calls on any device for one hour when you turn on Do Not Disturb.

1. Tap on your name in the Lines panel on the right of the CCX 700 display.
2. Tap Do Not Disturb (1 hr).
3. You are now in Do Not Disturb status for one hour.
4. To turn off Do Not Disturb before the hour has elapsed, return to this screen, and tap Available.

While your calls are forwarded, you will see a notification at the top of your display indicating where calls are currently being forwarded.

To enable call forwarding:

1. Tap More.
2. Tap Settings.
3. Tap Phone.
4. Tap Forward Calls.
5. Tap Off.
6. Tap Forward to a name or extension.
7. Tap Forwarding Contact.
8. Type the name of the person/extension you want to forward calls to and then tap on their name in the search results.
9. Tap the slider next to Play my voicemail greeting to ensure that it is enabled. This means that if the person you are forwarding calls to does not answer the forwarded call, callers will be sent to *your* voicemail and not theirs.
10. Tap Time Limit.
11. Tap on the amount of time you want to forward your calls or Until I say stop.
12. Tap the back arrow at the top left.
13. Tap Enable at the top right of the screen.

To disable call forwarding:

1. Tap More.
2. Tap Settings.
3. Tap Phone.
4. Tap Forward Calls.
5. Tap Forward to a name or extension.
6. Tap Off.
7. Tap Enable.

While your calls are forwarded, you will see a notification at the top of your display indicating where calls are currently being forwarded.

To enable call forwarding:

1. Tap More.
2. Tap Settings.
3. Tap Phone.
4. Tap Forward Calls.
5. Tap Off.
6. Tap Forward to voicemail/video mail.
7. Tap Time Limit.
8. Tap on the amount of time you want to forward your calls or Until I say stop.
9. Tap the back arrow at the top left.
10. Tap Enable at the top right of the screen.

To disable call forwarding:

1. Tap More.
2. Tap Settings.
3. Tap Phone.
4. Tap Forward Calls.
5. Tap Forward to voicemail/video mail.
6. Tap Off.
7. Tap Enable.

View guide on using Call Flip

View Recent/Missed Calls (Call History)

1. Tap History.
2. Use your finger to scroll up and down the list of calls.
3. Tap the phone icon next to a call to call the person/number listed.
4. Tap on a listing to view more details about the call, including the time/date and duration (if applicable).

Clear All of Your Call History

1. Tap History.
2. Tap Clear.
3. Tap Clear All.
4. All of your call history is deleted.

Clear One Call from Your Call History

1. Tap History.
2. Tap and hold on the listing you want to delete. Then slide your finger to the left.
3. Tap Delete.
4. The call information is delete from your call history.

You can connect a Bluetooth headset/earbuds to your CCX 700 or you can plug a wired headset with a USB-C connection directly into your CCX 700.

There are several different types of ringtones that you can use to differentiate when your desk phone rings versus when someone else's desk  phone rings. If you have multiple lines on your phone, you can also set a specific ringtone for each line.

To change your ringtone type:

• Tap More.
• Then tap General.
• Tap Ringtones.
• If you have multiple lines, tap on the line whose ringtone type you want to set.
• Tap on the ringtone you want to use. A preview of the ringtone will automatically play.
• Tap the back arrow at the top left of the screen once you have made your selection.

1. Tap the Voicemail button.
2. Tap on a voicemail message to listen to a message or view more details about the call.

There are several ways you will know you have a new voicemail message:

• You will see the indicator light flashing red on your CCX 700.
• There will be a message icon next to the Voicemail button.
• You will receive a notification in your email with the message attached.

1. Tap the Voicemail button.
2. Tap on a voicemail message to listen to a message.
3. If the voicemail does not automatically begin playing within a few seconds, press the Play button. A transcript of the message should also appear below the voicemail message.

Delete All Voicemail Messages

1. Tap the Voicemail button.
2. Tap Clear at the top right.
3. All of your voicemail messages will be deleted from the CCX 700.

Delete One Voicemail Message

1. Tap the Voicemail button.
2. Tap and hold on the voicemail message you want to delete. Then slide your finger to the left.
3. Tap on the Delete button that appears on the right side of the voicemail message
4. The voicemail message is deleted from the CCX 700.

You are not able to record voicemail greetings using the CCX 700. You will need to log in to your Zoom web portal and from there you can record a new greeting or switch between existing greetings.