Transition a Call from One Device to Another (Call Flip)
This article covers how users can use the Call Flip feature to transition a call from their Zoom desktop app to their Zoom mobile app (and vice versa).
1. Click the Hold button in the desktop in-call controls to place the call on hold.
![Hold button in desktop client](https://media.screensteps.com/image_assets/assets/006/166/063/original/6dd4728d-b1cb-4cea-b673-8b159cf03e27.png)
2. On the Zoom mobile app, tap Phone. Then, tap the Lines button. Finally, tap the hold icon next to the call you want to pick up.
![Lines screen in mobile](https://media.screensteps.com/image_assets/assets/005/771/093/original/61e57e74-6504-4816-bf0c-159522c16c37.png)
- Open the Zoom mobile app and tap Phone.
- Tap the Lines icon to view the call on hold.
- Tap the round blue hold icon next to the call to answer it on the mobile app.
3. You've flipped the call to your mobile!
It may take a few moments for the call to connect. The timeclock will start when you've connected to the call.
![Answered call in mobile app](https://media.screensteps.com/image_assets/assets/006/166/066/original/28570c89-4a23-4598-baed-6e63b37e5839.png)
1. Tap the Hold button in the mobile in-call controls to place the call on hold.
![Hold button in mobile app](https://media.screensteps.com/image_assets/assets/006/166/070/original/e0fd4d1b-97a8-46c8-ba8f-04b3ea8686bc.png)
2. On the Zoom desktop client, click Phone. Then, click the Lines button. Finally, click the hold icon next to the call you want to pick up.
![Lines screen in desktop client](https://media.screensteps.com/image_assets/assets/005/771/099/original/fdcc574d-af00-4028-8874-e147dbee2c2a.png)
- Open the Zoom desktop client and click Phone.
- Click the Lines icon to view the call on hold.
- Click the round blue hold icon next to the call to answer it on the desktop client.
Need More Help?
View the Troubleshooting & Resources guide.
View Zoom's support guide for Zoom Phone.
Contact the IT Help Desk at [email protected] or 657-278-7777 for additional assistance.