Creating, Updating, and Closing an Incident in Everbridge
This article covers how authorized campus users can create, update, and close incidents in Everbridge.
To get authorized for Everbridge, please contact the IT Help Desk at [email protected] with your name, department, and purpose for using Everbridge.
1. Log in to Everbridge.
Open a web browser to the Everbridge login page. Then sign in with your Everbridge username and password.
View Accessing Everbridge for more detailed instructions on logging in.
1. Select the Incidents menu and choose New Incident.
If you have templates created, you can click Templates to select one.
3. Each incident type will have different fields to be filled out. Fill out the required fields. Then click Next.
Note that Exercise Mode will allow you to send a notification with "Drill" added to the beginning of the incident notification.
2. Locate the incident you want to update. Click on Actions, and choose the Send Update.
If you are already on the Incident Detail screen, click Send Update.
- Locate the incident and click Actions.
- Choose Send Update.
2. Locate the incident you want to update. Click on Actions, and choose either Close - send notification or Close - without a notification.
If you are already on the Incident Detail screen, click Close and then choose Send a notification or Without a notification.
- Locate the incident and click Actions.
- Choose Close - send notification or Close - without a notification.
Need More Help?
Faculty and staff can contact the IT Help Desk at [email protected] or 657-278-7777 for additional assistance.