Setting Up Automatic Replies for Shared Mailbox
This article covers how users who have been granted access to a shared mailbox email account can setup automatic replies for the account in Outlook on the Web.
Pre-Requisites:
- The email account must be set up as a shared mailbox email account. DITCs must have specifically requested a new shared mailbox email account or requested that an existing account be converted into a shared mailbox account.
- An owner of the email account must add you to the distribution list associated with the shared mailbox account.
1. Access your Shared Mailbox using Outlook on the Web
- Login to your Shared Mailbox
2. Select Settings, by clicking on the Gear icon
Make sure you are selecting the settings on the Outlook Email window for your Shared Mailbox.
3. Select Account
- Click on Automatic Replies
- Select the Turn on automatic replies toggle
4. Configure your settings
- Select the Send replies only during a time period check box, and then enter a start and end time.
- If you don't set a time period, your automatic reply remains on until you turn it off by selecting the Automatic replies on toggle.
- Check the box for any of the options you are interested in
- Block my calendar for this period
- Automatically decline new invitations for events that occur during this period
- Decline and cancel my meetings during this period
5. Enter the message you would like to send to people
- Type a message to send to people during this time
- You can use the formatting options at the top of the box to change the font and color of the text or customize your message in other ways.
- If you want senders outside your organization to get automatic replies, select the check box for Send replies outside your organization.
