Add an Additional Mailbox in Outlook, as a Delegate
This article covers how to add an additional mailbox to a primary mailbox account in your Outlook desktop application, after being granted delegate access by a mailbox owner. The shared folder(s) will appear in your mailbox folder list.
Remember: you must be granted permission by the mailbox owner to view their mailbox content through Folder Sharing or Delegate Access.
As a delegate, you are given rights to access shared data by the mailbox owner without the use of a password.
Access your mailbox account.
1. In your email, click the File tab.
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2. In the Info section, select Account Settings.
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- Click the Account Settings drop-down.
- Click Account Settings....
3. Select the email account that has been given delegate access, then click Change...
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Add the additional mailbox.
4. In the Change Account window, click More Settings...
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NOTE: Ensure the Offline Settings box is checked for Use Cached Exchange Mode.
5. In the Microsoft Exchange window, click the Advanced tab to add any additional mailboxes.
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Select the Advanced tab.
- Click Add.... From the Outlook directory, type the name of the mailbox you (the delegate) have been given permission to manage.
- Click Apply > then click OK.
6. Click Next.
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7. Congratulations!!! The mailbox has been added, click Finish.
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8. Close Account Settings window, click Close.
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9. Click the account name in your list of mailboxes to access the mailbox you have been granted access to.
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Remember: A delegate will only have permission to access the folders they are granted access to.
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If you can’t expand the mailbox, you haven’t be granted the correct permissions by the mailbox owner. Contact the mailbox owner.
Need More Help?
Contact the IT HelpDesk at [email protected] or 657-278-7777.