Troubleshooting Sending to a Distribution Lists

This article covers troubleshooting tips when you are having problems sending to a Distribution List.

Problem Sending to a Distribution List:

You receive a bounce back email from a Distribution List

Bounce back email notification

Solution 1: Clear the cached email address and try sending again.

  1. View article on How to Clear the Cached Email Address from your Email Address Bar.
  2. Try sending the email again.

 

Solution 2: Check that you have the proper permission to send to the distribution list.

Contact the distribution list owner to confirm that you are listed as an authorized sender.  

If you need assistance finding the owner of a distribution list, view the article on finding the owner of a DL.

Need More Help?

Contact the IT Help Desk at [email protected] or 657-278-7777 for additional assistance.