Contact Help & Resources for Email and Online Archive

This article covers help and resource information when using the Online Archive email account.

Contact Help Information

Contact the IT Helpdesk at [email protected] or 657-278-7777 for additional assistance.

On Campus Resource Information

Email and Online Archive  

Terms and Definitions

Expand or collapse content Adding an Additional Exchange Account verses Additional Exchange Mailbox.

Add an Additional Exchange Account:

  • Requires you to log in with the account which holds that email address, (username and password) for the initial setup
  • You will be granted “Full Access” permissions to the mailbox, and can log on with your own credentials

Add/ Manage an Additional Exchange Mailbox when:

  • You have not been granted “Full Access” permissions to the mailbox by your Exchange administrator
  • You've been granted “Folder-level” or “Delegate” permissions by the mailbox owner
  • You can add the mailbox to your Outlook configuration without password

If you can’t expand the mailbox, you haven’t be granted the correct permissions by the mailbox owner.

More information on adding a second (addition exchange account) and adding an additional (Exchange) mailbox.

Expand or collapse content Delegate Access verses Folder Sharing

Delegate Access:

  • Allows you to give someone permission to act on your behalf
  • A user can create and respond to meeting requests for you, if permission has been given
  • A user can monitor your Inbox and send email on your behalf, if permission has been given

More about what a Delegate can do

Folder Sharing:

  • Lets other people access one or more folders
  • Does not include permissions for others to act on your behalf
  • Doesn't allow others to reply to email messages or respond to meeting requests for you

For more information on Delegate Access and Folder Sharing

Expand or collapse content Delete verses Purge Emails

Purged Emails

Expand or collapse content Understanding Shared Mailboxes in Office 365
  • Shared mailbox is a mailbox that multiple users can use to read and send email messages
  • Shared mailboxes make it easy for a specific group of people to monitor and send email from a common account, like public email addresses
  • shared mailbox doesn't have its own user name and password
  • You can't log into a shared mailbox directly using Outlook, Outlook Web  App, Exchange ActiveSync, Exchange Web Services (EWS), or any other  Exchange protocol
  • You must first be granted permissions to the shared mailbox,
  • Shared mailboxes don't have an assign licenses, therefore the storage quota of the mailbox is 50 gigabytes (GB)
  • If you go over its quota of 50GB, after one month the shared mailbox will be locked.