Mobile Device Request
This article covers how Department IT Coordinators (DITCs) can fill out the Mobile Device request form to:
- Request a new/upgraded/replacement campus-issued mobile phone, mobile access point (e.g., MiFi, hotspot), tablet, wearable device, travel pass, or SIM card
- Request service modifications for a campus-issued mobile phone, mobile access point (e.g., MiFi, hotspot), tablet, wearable device, travel pass, or SIM card
- Disconnect or cancel a campus-issued mobile phone, mobile access point (e.g., MiFi, hotspot), tablet, wearable device, travel pass, or SIM card
1. Log in to the IT Service Desk through the direct link or from the campus portal.
2. Click on Telephone, Cellular, and Wiring.
3. Click on Mobile Device.
4. Select the device you are requesting from the drop-down menu.
What type of request are you submitting?
1. Select the type of request from the drop-down menu.
- New: request a new device for a user who currently does not have a device
- Replacement: request a new device to replace a lost or broken device
- Upgrade: request an upgraded device for a user who currently has a device
- Service Modification: request changes to the device's plan or features
- Disconnect/Cancel: request that a device be disconnected or canceled
2. Select the Account Code you want to use for any costs associated with this request.
3. For new Mobile Phone requests, indicate if this phone will be replacing an existing University-issued phone. If yes, enter the phone number of the existing phone.
- Indicate if this phone will be replacing an existing University-issued phone.
- If yes, enter the phone number of the existing phone.
4. For Replacement, Upgrade, and Service Modification requests, enter the Carrier and Current device if applicable. Then enter more details about what you want to change.
- Enter the Carrier (e.g., Verizon) for the current device, if applicable.
- Enter the Current device (e.g., Apple iPhone 14), if applicable.
- Then enter more details about the what you want to change, such as what type of device you want to upgrade to or what service modification you want.
1. Select the type of request from the drop-down menu.
- New: request a new device for a user who currently does not have a device
- Replacement: request a new device to replace a lost or broken device
- Upgrade: request an upgraded device for a user who currently has a device
- Service Modification: request changes to the device's plan or features
- Disconnect/Cancel: request that a device be disconnected or canceled
2. Select the Account Code you want to use for any costs associated with this request.
3. For New, Replacement, Upgrade, and Service Modification requests, enter why this device is needed (i.e., business need/business justification).
4. For Replacement, Upgrade, and Service Modification requests, enter the Carrier and Current device if applicable. Then enter more details about what you want to change.
- Enter the Carrier (e.g., Verizon) for the current device, if applicable.
- Enter the Current device (e.g., Apple iPad Pro), if applicable.
- Then enter more details about the what you want to change, such as what type of device you want to upgrade to or what service modification you want.
1. Select the type of request from the drop-down menu.
- New: request a new device for a user who currently does not have a device
- Replacement: request a new device to replace a lost or broken device
- Upgrade: request an upgraded device for a user who currently has a device
- Service Modification: request changes to the device's plan or features
- Disconnect/Cancel: request that a device be disconnected or canceled
2. Select the Account Code you want to use for any costs associated with this request.
3. For New, Replacement, Upgrade, and Service Modification requests, enter why this device is needed (i.e., business need/business justification).
4. For New, Replacement, Upgrade, and Service Modification requests, select where the device will primarily be used from the drop-down menu. Then enter why University Wi-Fi or a mobile phone hotspot can't be used instead of a hotspot.
- Select where the device will primarily be used from the drop-down menu.
- Then enter why University Wi-Fi or a mobile phone hotspot can't be used instead of a hotspot.
5. For Replacement, Upgrade, and Service Modification requests, enter the Carrier and Current device if applicable. Then enter more details about what you want to change.
- Enter the Carrier (e.g., Verizon) for the current device, if applicable.
- Enter the Current device, if applicable.
- Then enter more details about the what you want to change, such as what type of device you want to upgrade to or what service modification you want.
1. Select the type of request from the drop-down menu.
- New: request a new device for a user who currently does not have a device
- Replacement: request a new device to replace a lost or broken device
- Upgrade: request an upgraded device for a user who currently has a device
- Service Modification: request changes to the device's plan or features
- Disconnect/Cancel: request that a device be disconnected or canceled
2. Select the Account Code you want to use for any costs associated with this request.
3. For New, Replacement, Upgrade, and Service Modification requests, enter why this device is needed (i.e., business need/business justification).
4. For New, Replacement, Upgrade, and Service Modification requests, select where the device will primarily be used from the drop-down menu. Then enter why University Wi-Fi or a mobile phone hotspot can't be used instead of a hotspot.
- Select where the device will primarily be used from the drop-down menu.
- Then enter why University Wi-Fi or a mobile phone hotspot can't be used instead of a hotspot.
5. For New and Service Modification requests, enter the Usage Start Date and End Date.
6. For Replacement, Upgrade, and Service Modification requests, enter the Carrier and Current device if applicable. Then enter more details about what you want to change.
- Enter the Carrier (e.g., Verizon) for the current device, if applicable.
- Enter the Current device, if applicable.
- Then enter more details about the what you want to change, such as what type of device you want to upgrade to or what service modification you want.
1. Select the type of request from the drop-down menu.
- New: request a new device for a user who currently does not have a device
- Replacement: request a new device to replace a lost or broken device
- Upgrade: request an upgraded device for a user who currently has a device
- Service Modification: request changes to the device's plan or features
- Disconnect/Cancel: request that a device be disconnected or canceled
2. Select the Account Code you want to use for any costs associated with this request.
3. For New, Replacement, Upgrade, and Service Modification requests, enter why this device is needed (i.e., business need/business justification).
4. For New, Replacement, Upgrade, and Service Modification requests, enter the business function that this device will support.
5. For Replacement, Upgrade, and Service Modification requests, enter the Carrier and Current device if applicable. Then enter more details about what you want to change.
- Enter the Carrier (e.g., Verizon) for the current device, if applicable.
- Enter the Current device, if applicable.
- Then enter more details about the what you want to change, such as what type of device you want to upgrade to or what service modification you want.
1. Select the type of request from the drop-down menu.
- New: request a new device for a user who currently does not have a device
- Replacement: request a new device to replace a lost or broken device
- Upgrade: request an upgraded device for a user who currently has a device
- Service Modification: request changes to the device's plan or features
- Disconnect/Cancel: request that a device be disconnected or canceled
2. Select the Account Code you want to use for any costs associated with this request.
3. For New, Replacement, Upgrade, and Service Modification requests, select Yes to indicate this travel is for official University business. Then enter the destination country (or countries), the travel dates, and how the mobile device will be used to conduct university business while traveling.
- Select Yes to indicate this travel is for official University business.
- Enter the country or countries that will be visited.
- Enter the start date of the travel.
- Enter the end date of the travel.
- Then enter how the mobile device will be used to conduct university business while traveling.
4. For Replacement, Upgrade, and Service Modification requests, enter the Carrier and Current device if applicable. Then enter more details about what you want to change.
- Enter the Carrier (e.g., Verizon) for the current device, if applicable.
- Enter the Current device, if applicable.
- Then enter more details about the what you want to change, such as what type of device you want to upgrade to or what service modification you want.
1. Select the type of request from the drop-down menu.
- New: request a new device for a user who currently does not have a device
- Replacement: request a new device to replace a lost or broken device
- Upgrade: request an upgraded device for a user who currently has a device
- Service Modification: request changes to the device's plan or features
- Disconnect/Cancel: request that a device be disconnected or canceled
2. Select the Account Code you want to use for any costs associated with this request.
3. For Replacement, Upgrade, and Service Modification requests, enter the Carrier and Current device if applicable. Then enter more details about what you want to change.
- Enter the Carrier (e.g., Verizon) for the current device, if applicable.
- Enter the Current device, if applicable.
- Then enter more details about the what you want to change, such as what type of device you want to upgrade to or what service modification you want.
5. Click Add to Cart.
6. If you are done ordering items, click Proceed to Checkout.
You can add other items/requests to your cart, but be sure that they are all related to the same person or situation (i.e., you would not typically have a Wiring request and a Mobile Device request in the same cart).
Click Proceed to Checkout when you are ready to submit the order.
7. Click Edit to make changes to the request. Enter the name of the employee on whose behalf you are making this request in the Requested For field. Add any comments about this request in the Special instructions section. Then click Checkout to submit your request.
- Click Edit to make changes to the mobile device request.
- Enter the name of the employee on whose behalf you are making this request in the Requested for section. You can type the name in or click on the magnifying glass icon to look up a user.
- You can add any optional comments in the Special instructions box.
- Click Checkout to submit your request.
8. You're done! You'll receive an email confirmation of your request in addition to seeing the Request Number and RITM number.
When contacting the IT Help Desk about this request, it is most helpful to provide the RITM number. But you can also provide the REQ number. Learn more about Request Number vs RITM number.
The person listed in the Requested For field will also get an email confirmation of this request.
Need More Help?
Contact Telecom at [email protected] or the IT Help Desk at [email protected] or 657-278-7777.