Modifying an Email Account
This article covers how Department IT Coordinators (DITCs) can make modifications to an email account in Account Management.
Please note that you cannot update location or phone information using this request form. View How Do I Fix an Employee's Outlook Entry? for more details.
1. Log in to the IT Service Request Forms and access Account Management.
2. Click on Email/Login Accounts.
3. Search for the email account you want to modify and then click Modify.
Note you can enter partial information in the search field such as a Last Name to locate an account.
- Enter search criteria such as Name, CWID, username (e.g., jsmith), or Department.
- Then click Modify next to the account you want to modify.
4. For employee accounts, make any changes to the position type, username, or department as needed.
Employee names are no longer editable in Account Management and are automatically updated with the employee's name information in the appropriate Human Resources system (CMS HR, ASC HR, ASI HR).
For both legal name changes and preferred name changes, the employee should follow the name change process for the appropriate Human Resources department (HRDI, ASC HR, ASI HR).
HRDI Preferred Name webpage (includes link to legal name change form)
If you change the username for an account, anyone using that account will need to sign out of their computer/laptop for the changes to be processed. There are other adjustments that may be necessary when signing in with the updated username, including locating and moving any files that were stored in the Documents folder. You may want to have users contact the Help Desk for assistance in getting set up again.
- In most cases, you are not able to edit an employee's name in Account Management. If the fields are grayed out, the employee must contact the appropriate Human Resources department (HRDI, ASC HR, ASI HR) to find out how to update their legal and/or preferred name.
- Make any adjustments to the employee's Position Type. NOTE that you will not be able to change this unless there is a corresponding People Directory entry for that position type (i.e., you can't change someone to Full-Time Faculty if they do not have a Full-Time Faculty position in the People Directory).
- Make any adjustments to the username. This is typically only changed when an employee changes their last name.
- Make any adjustments to the department. NOTE that you will not be able to change this unless there is a corresponding People Directory entry for the department (i.e., you can't change someone to the History department if they do not have a History department position in the People Directory).
5. For department accounts, make any changes to the Display Name, visibility in Outlook address book, and primary user/account owner.
If you need to make any changes to the username or department for this account, please email [email protected] for assistance.
- Make any adjustments to the Display Name.
- Place a checkmark (or uncheck) Hide from Global Address Book to either hide or unhide the account from the Outlook address book.
- Make any edits to the username of the primary user/owner of the account.
6. Click Continue when you have finished making changes.
7. Click Submit.
8. You will see a confirmation that your request has been submitted. You will also get email confirmation of your request.
Need More Help?
Contact the IT Help Desk at [email protected] or 657-278-7777.