Requesting a Dropbox Team Folder
This article shows how Department IT Coordinators (DITCs) can request a Dropbox Team Folder for their department.
A Team Folder is created by the CSUF IT Dropbox admin at the request of a department. Team folders are owned by the department and not a specific individual, so content can be easily synced and shared with all group members even if individuals separate from the department/university. In a team folder, you can choose with whom to share individual files or subfolders within the team folder.
A Shared Folder is a folder owned by an individual user who has granted access to other users. If the owner of a shared folder separates from the department/university, ownership of the folder will need to be changed or the files will need to be transferred to a more accessible location before the individual leaves. In a shared folder, all users with access to the folder are able to see all files and subfolders contained therein.
Team folders offer groups more centralized access and granular control over folder/file permissions than shared folders.
Read more about team folders on Dropbox's team folders overview.
1. Log in to the IT Service Desk through the direct link or from the campus portal.
2. Click on Software and Access.
3. Select Dropbox Team Folder Request.
4. Enter a name for the team folder.
The team folder name will be visible to all group members, so try to create a name that is meaningful and easily identifiable, such as the name of your department.
You can use a hyphen (-), em-dash (—), or parentheses ( ) in your folder name but avoid using other special characters.
5. Enter the name of the user(s) that will manage the team folder. Repeat the steps below to add folder managers as necessary.
The team folder manager does not need to be an MPP or in a managerial role. The folder manager will serve as the admin and main point of contact for the team folder. The team folder manager(s) will have the ability to add or remove users from the group associated with the folder.
- Click the Add me button to add yourself to the list of folder managers.
AND/OR - Type in the name (Last Name, First Name) of a person that you want to add as folder manager.
- Click on the person's name to add them to the list of folder managers.
6. Add users that need access to the team folder. Repeat the steps below to add users as necessary.
If you already added a user as folder manager, you do not have to list them again here.
Please note that this is just the initial list of users that will be granted access to the team folder. You need to provide at least one user on this form, but after the folder has been created, the team folder manager(s) will be able to make changes to who has access by manually adding and removing users in Dropbox.
- Click the Add me button to add yourself as a user that will have access to the team folder.
AND/OR - Type in the name (Last Name, First Name) of a person that you want to have access to the team folder.
- Click on the person's name to add them to the list of users with access to the team folder.
7. OPTIONAL: To remove a user, click on their name, then click the X button.
- Click on a user to highlight their name.
- Click the X button to remove the selected user.
8. When you have added all the relevant folder managers and users with access, click Proceed to Checkout.
9. If you need to go back and make changes to the request, click the Edit button. You can also provide more information in the Special instructions field if needed. When you're ready to submit the request, click Checkout.
- OPTIONAL: Click Edit to make changes to the request.
- OPTIONAL: You can add any optional comments in the Special instructions field.
- Click Checkout to submit your request.
10. You're done! You'll receive an email confirmation of your request in addition to seeing the Request Number and RITM number.
When contacting the IT Help Desk about this request, it is most helpful to provide the RITM number but you can also provide the REQ number. Learn more about Request Number vs RITM number.
Need More Help?
Contact the IT Help Desk at [email protected] or 657-278-7777.