Getting a Status Update or Updating/Canceling a Request After Submission
This article covers how Department IT Coordinators (DITCs) can get a status update on a request and/or make changes to a request after submitting it, including canceling the request.
Method One: Reply to the REQ email
One method for getting a status update or making changes to a request is to reply to the REQ email notification that you received when you submitted the request. Any comments or images that you include in your email should be sent to everyone involved with the request. So if your request included both a laptop and Zoom Phone, both the IT Rollout and Telecom will receive your comments.
Be sure to be specific about your questions or changes, especially if you are only making changes to one part of the request.
Check the subject line of the email to see whether you are replying to the REQ email or an RITM email. If you reply to an email that is just about one of the RITMs and not the REQ, the comments will only be sent to the IT team that is involved with that RITM. So if your request included both a laptop and a Zoom Phone, but you reply to an email notification about just the Zoom Phone RITM, those comments will only go to Telecom. View more about the difference between an REQ and RITM.
Method Two: Call the Help Desk (don't email!)
If you're not able to locate the REQ email, you can call the Help Desk with your REQ and/or RITM number and ask for a status update and/or to add comments/changes to the request.
Remember that emailing the Help Desk will generate a new incident/ticket which can make things confusing. If you prefer to use email, just reply to the REQ email as outlined above.
Method Three: Contact Telecom directly about Telecom-related requests
If you want a status update or to make changes to a Telecom-related request (e.g., one that appears in the Telephone, Cellular, and Wiring category), you can email [email protected] or call (657) 278-4357.
Need More Help?
Contact the IT Help Desk at [email protected] or 657-278-7777.