Reset a Password Request
This article covers how Department IT Coordinators (DITCs) can request an email password change for a faculty, staff, or student in their department.
Please note that this process cannot be used to circumvent the campus account Password Policy.
In many instances, an employee can reset their email password using security questions. See our article What To Do If You Forgot Your Password.
Please note that a DITC cannot request a password reset for themselves using this process. You must ask a different DITC in your department to submit the request.
1. Log in to the IT Service Desk through the direct link or from the campus portal.
2. Click on Other Services.
3. Select Reset a Password.
4. First, type the name or email address of the account whose password needs to be reset, and then select the correct account from the search results.
It's very important to select the correct account in this field otherwise the password may be reset for the wrong account. If you cannot find a user or account in the list, please contact the Help Desk.
- Type the name or email address of the person or account whose password needs to be reset.
- Select the correct account from the search results.
- You can use the magnifying glass to do a more detailed search for an account.
4.1. Are you resetting an administrative account password? You can type the account name or email address.
4.2. Are you resetting a student employee's zz account? Type ZZ- before their last name to search by their name or type their zz email address.
4.3. Are you resetting a T1 or T2 admin account password? Type T1 or T2 and then the user's last name to locate the T1 or T2 account.
Be sure you are selecting the person's T1 or T2 account and not their regular CSUF account!
5. Enter a description of this request.
6. Click Submit to submit your request.
Note that this request is immediately submitted when you click Submit. You will not have the ability to view/edit the request in a shopping cart before submitting.
7. You're done! You'll receive an email confirmation of your request in addition to seeing the Incident (INC) number for your request.
The person or account whose password you are resetting will also get an email confirmation of this request.
Need More Help?
Contact the IT Help Desk.