Reset a Password Request

This article covers how Department IT Coordinators (DITCs) can request an email or password change for a faculty, staff, or student in their department.

Please note that this process cannot be used to circumvent the campus account Password Policy.

In many instances, an employee can reset their email password using security questions. See our article What To Do If You Forgot Your Password.

2. Click on Other Services.

IT Request Forms section

3. Select Reset a Password.

Activate Data Jack request

4. First, select the person whose password needs to be reset.

You can type the name into the field or use the magnifying glass icon to look up a user.

whose password to be reset

5. Next, indicate which password needs to be reset: Email or Voicemail.

password type

6. Enter a description of this request. For voicemail passwords, be sure to include the extension number whose password needs to be reset.

description of request

7. Click Submit to submit your request.

Note that this request is immediately submitted when you click Submit. You will not have the ability to view/edit the request in a shopping cart before submitting.

submit request

8. You're done! You'll receive an email confirmation of your request in addition to seeing the Incident (INC) number for your request.

order submitted

The person whose password you are resetting will also get an email confirmation of this request.

Need More Help?

Contact the IT Help Desk at [email protected] or 657-278-7777.