Viewing Your Submitted Requests
This article covers how Department IT Coordinators can view requests they have submitted through the IT Service Desk.
Want a status update on a request or need to make changes/cancel a request? View Getting a Status Update or Updating/Canceling a Request After Submission.
Note that as soon as your request is completed by Information Technology, the request will move to the completed requests. So if you can't find a request under the active requests, try viewing the request history.
What type of request do you want to view?
1. Log in to the IT Service Desk through the direct link or from the campus portal.
2. Click on My Active Requests in the IT Request Forms section.
3. All of the requests that you have submitted will show in the top section. You can click on the REQ number to view details of the request. The Approval column shows the current Approval status of the request. Click on the blue arrow in the Stage column to show more details about the status and approvals.
4. When you click on the arrow in the Stage column, you can now see more details about the workflow of the request, often including the IT teams or staff that were involved with the request.
5. In the second section on this page, you will see all of the active Change Requests. Primarily this will show all of the active IT Clearance Forms you have submitted. You can click on the CHG number to view more details about the request.
5.1. At the top of the change request details, you will see information about the request.
5.2. If you scroll down the page, you can see the status of the IT Clearance with each IT department that is involved in the request.
1. Log in to the IT Service Desk through the direct link or from the campus portal.
2. Click on Request History in the IT Request Forms section.
3. All of the requests that you have submitted will show in the top section. You can click on the REQ number to view details of the request. The Approval column shows whether the request was approved or rejected. Click on the blue arrow in the Stage column to show more details about the status and approvals.
- Click on the REQ number to view details about the request.
- The Approval column will show whether the request was approved or rejected.
- Click on the blue arrow in the Stage column to show more details about the status and approvals.
3.1. When you click on the arrow in the Stage column, you can now see more details about the workflow of the request, often including the IT teams or staff that were involved with the request.
3.2. When you click on the REQ number, you'll see the details you added to the request when you submitted it. To go back to your list of requests, click on the arrow at the top left of the request information.
4. In the second section on this page, you will see all of the Change Requests. Primarily this will show all of the completed IT Clearance Forms you have submitted. You can click on the CHG number to view more details about the request.
4.1. At the top of the change request details, you will see information about the request.
4.2. If you scroll down the page, you can see the status of the IT Clearance with each IT department that is involved in the request, often along with the IT staff who was involved with the task.
Need More Help?
Contact the IT Help Desk at [email protected] or 657-278-7777.