IT Knowledge Base
User guides relating to IT access, software, services, security, requests, and training.
Topics
-
Getting Started 7
- Getting Access to the IT Service Catalog Request Forms
- Overview of Available Forms
- Logging in to the IT Service Desk
- Viewing Your Submitted Requests
- Request (REQ) Number vs Request Item (RITM) Number
- Adding Attachments to Requests
- Getting a Status Update or Updating/Canceling a Request After Submission
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Telephone, Cellular, and Wiring Requests 6
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Computers and Handhelds Requests 4
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Account Management Requests 15
- Account Management Overview
- Accessing Account Management
- Adding a New Employee to the People Directory and Adding a New Position for an Existing Employee
- Requesting an Email Account for a New Employee
- Requesting an Email Account for a New Student Employee (zz Account)
- Requesting a Generic/Department Email Account
- Creating a Canvas Guest Account
- Requesting an Email Account for a Non-CSUF User (Affiliate Account)
- Requesting a Service Account
- Modifying an Email Account
- Re-Enabling an Email Account
- Disabling an Email Account
- Extending the Expiration Date of an Email Account
- Requesting an Administrator (Tier 1/2) Account
- Requesting Conversion of Administrative Account or Department Account into a Shared Mailbox Email Account
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Software and Access Requests 3
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Other Services Requests 5
Other Resources
General Topics
- Campus Portal
- Faculty/Staff Email
- Student Email
- IT Service Request Forms
- Passwords
- Security
- Software Guides
- Support Guides
- Network
- Telecom
Special Topics
- Accessibility
- Asset Inventory
- User Login Change & Microsoft O365 Duo Authentication
- Dropbox
- Technology Tools
- Titan Direct Access ebooks
- Zoom
Training Information
- IT Training
- LinkedIn Learning
- Employee Training Center (ETC)