IT Knowledge Base
User guides relating to IT access, software, services, security, requests, and training.
Topics
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Getting Started 7
- Getting Access to the IT Service Catalog Request Forms
- Overview of Available Forms
- Logging in to the IT Service Desk
- Viewing Your Submitted Requests
- Request (REQ) Number vs Request Item (RITM) Number
- Adding Attachments to Requests
- Getting a Status Update or Updating/Canceling a Request After Submission
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How Do I? 7
- How Do I Set Up a New Employee?
- How Do I Change an Employee's Name?
- What Do I Need to Do When an Employee Leaves My Department?
- How Do I Fix an Employee's Outlook Entry?
- How Do I Know Whether to Submit a Data Jack Activation or Schedule a Move Request?
- How Do I Request Emeritus Status for an Employee?
- How Do I Fix a 0% Position Percentage in People Directory/Account Management?
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Computers and Handhelds Requests 4
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Account Management Requests 16
- Account Management Overview
- Accessing Account Management
- Adding a New Employee to the People Directory and Adding a New Position for an Existing Employee
- Requesting an Email Account for a New Employee
- Requesting an Email Account for a New Student Employee (zz Account)
- Requesting a Generic/Department Email Account
- Creating a Canvas Guest Account
- Requesting an Account for a Non-CSUF User (Affiliate Account)
- Requesting a Service Account
- Modifying an Email Account
- Re-Enabling an Email Account
- Disabling an Email Account
- Extending the Expiration Date of an Email Account
- Requesting an Administrator (Tier 1/2) Account
- Accessing, Modifying, and Downloading the Campus Phone Directory
- Requesting Conversion of Administrative Account or Department Account into a Shared Mailbox Email Account
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Software and Access Requests 5
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IT Purchase Authorization Request 6
- About IT Purchase Authorization Requests
- Creating a New IT Purchase Authorization Request
- Viewing the Status of an IT Purchase Authorization
- Submitting an Equally Effective Alternate Access Plan (EEAAP)
- Approving an Equally Effective Alternate Access Plan (EEAAP)
- Submitting an Application Add-On Request
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Other Services Requests 5
Other Resources
General Topics
- Campus Portal
- Faculty/Staff Email
- Student Email
- IT Service Request Forms
- Passwords
- Security
- Software Guides
- Support Guides
- Network
- Telecom
- TitanCard
Special Topics
- Accessibility
- Asset Inventory
- CEDA
- Dropbox
- Duo Universal Prompt
- Human Resources and Inclusive Excellence Technology Resources
- Technology Tools
- Titan Direct Access ebooks
- Titan Health Portal
- Titan Supercomputing
- Zoom
Training Information
- IT Training
- LinkedIn Learning
- Titan Training Hub (TTH)