This guide outlines the process for requesting changes to an existing training course developed by the Titan Training Hub (TTH). 

Following these steps will help ensure that your requested changes are documented and completed. 

Step 1:

Email the TTH at [email protected] to request a training review link. Your email will automatically create a ServiceNow incident ticket, allowing us to track and manage your request.

The link provided will allow you to add notes outlining your requested changes and attach any relevant documents or images.  

Step 2:

Once you have noted all requested changes, please reply to the ServiceNow incident to let us know that your review is complete.

Step 3:

The TTH will review your requested changes and provide an estimated timeline for completion.

We will make every effort to complete all requested changes promptly while maintaining the quality and accuracy of the training. However, please keep in mind that the estimated completion time may vary based on several factors, including:

• Time of year. For example, the beginning of each semester and the end of the calendar year are typically busy periods with multiple time-sensitive projects.
• The type and number of requested changes, particularly those involving video, voice-over, or animation edits.

Please contact Melissa Dominguez: [email protected]