ServiceNow
This guide explains the process and workflow that begins when you email the Employee Training Center (ETC) at [email protected].
Emailing the ETC
Emailing the ETC prompts the creation of an incident. This incident helps you and ETC track your inquiry.
Step 1:
Create a New email message in your email client of choice
Step 2:
Enter the ETC email [email protected]
Step 3:
Enter a brief and concise description of your inquiry in the Subject field
Step 4:
Enter a full description of your inquiry or issue in the email's body
Step 5:
Click Send
Communicating with ETC
Upon receipt, the system will auto-generate an incident and send an autoreply with the incident information.
Thereafter, communications with the ETC should be sent using the reply function, so that your communications remain with your new incident.
